Stacey Mockry

Work History

District Manager

Big Lots

Phoenix, AZ

06.2022 - 12.2023

Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Developed and implemented district-wide sales strategies to increase revenue and market share.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
Reviewed inventory levels at each store in order to ensure adequate stock availability.
Identified opportunities for process improvement across multiple locations within the district.
Drove district growth through program quality, sales initiatives and customer service.
Worked with direct reports to develop and implement action plans, improving operating results.
Identified and developed top talent within management structure to promote performance-oriented culture.
Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.

District Training Store Manager

Big Lots

Phoenix, AZ

02.2009 - 06.2022

Developed and implemented effective training programs for store employees.
Conducted regular performance evaluations of staff to ensure compliance with company standards.
Maintained accurate records of employee attendance, training sessions and certifications.
Ensured that all store policies and procedures were followed by team members.
Provided ongoing coaching and feedback to improve job performance.
Resolved customer complaints in a timely manner and escalated issues when necessary.
Directed the daily operations of the store, including opening and closing procedures, cash handling.
Recruited, hired, trained and supervised a team of up to 20 store personnel.
Worked closely with regional managers to ensure consistent implementation of corporate initiatives across stores.
Performed periodic audits of store operations to ensure compliance with safety regulations.
Assisted customers in selecting appropriate items based on their individual needs.
Enforced loss prevention measures throughout the store to minimize shrinkage.
Evaluated customer service standards on a regular basis and took corrective action when needed.
Managed payroll processing activities within the district training stores network.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Produced thorough, accurate and timely reports of project activities.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.

Store Manager

Party City

Phoenix, AZ

09.2006 - 01.2009

Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies.
Maintained accurate records of employee performance reviews.
Created weekly work schedules for store personnel.
Trained and mentored associates to teach daily tasks and procedures.
Managed inventory tracking and physical inventory counts to minimize loss.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Updated and maintained store signage and displays.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Summary

Overview

Work History

District Manager

District Training Store Manager

Store Manager

Education

High School Diploma -

Some College (No Degree) - Psychology

Skills

References

Timeline

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