Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stacey Mongeau

Chicago,IL

Summary

Quality focused Store Manager with ten years in Operation Retail management experience. Strong leader in building high performance teams and enhancing employee and customer satisfaction. Innovative with achievements in running a Flagship store on Michigan Avenue in Chicago followed by opening two brand new Starbucks locations, one being the first Delivery Only store in the Midwest. Motivational leader with demonstrated record of retail success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
Chicago, IL
10.2016 - Current
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Managed payroll processing activities including timekeeping data entry, benefits administration
  • Developed and implemented effective procedures to streamline the process of inventory management.
  • Organized orientation sessions for new employees to ensure smooth onboarding experience.
  • Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Recruited, trained and supervised new employees.
  • Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
  • Created and distributed employee work schedules in accordance with labor laws.

Operations Manager

DSW Shoe Warehouse
Joliet, IL
10.2014 - 10.2016
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement..
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Developed and maintained training materials for new managers.
  • Tracked customer service performance metrics such as response time, resolution rate.

Education

Some College (No Degree) - Phlebotomy/EKG

College of Dupgae
Glen Ellyn, IL
08-2010

Skills

  • Leading staff meetings
  • Recruitment and hiring
  • Employee scheduling
  • Retail inventory management
  • Loss prevention procedures
  • Payroll management
  • Coaching and mentoring
  • Task delegation
  • Verbal and written communication
  • Policy implementation
  • Goal setting

Certification

  • Certified Phlebotomist/EKG Technician

Timeline

Store Manager

Starbucks
10.2016 - Current

Operations Manager

DSW Shoe Warehouse
10.2014 - 10.2016

Some College (No Degree) - Phlebotomy/EKG

College of Dupgae

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Stacey Mongeau