Stacey Montas
Roosevelt,NY
Summary
Dynamic professional with a proven track record in clerical and customer service excellence, notably at Home Instead. Leveraging bilingual English & Creole skills and organizational prowess, I've enhanced client satisfaction and operational efficiency. Specialized in dementia care and medication management, my approach has consistently improved client well-being and safety.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Companion/Caregiver
Home Instead
Merrick, NY
05.2023 - Current
- Assist with activities of daily living, including bathing, changing, dressing, and grooming
- Provide companionship and emotional support to clients, cooking & socialization
- Accompanying to appointments
- Light errands
- Organized interactive activities like puzzles or board games that stimulate cognitive functioning.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Provided transportation for clients to attend religious services or other events.
- Built strong and trusting rapport with clients and loved ones.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Home Care Aide
Boulevard Home Care Associates
Queens, NY
02.2022 - Current
- Meal preparation and cooking
- Conversation and companionship
- Light housekeeping
- Transportation to and from doctors' appointments
- Running errands
- Helping with personal care, including bathing, dressing, and hygiene
- Administering medication on time
- Helping with feeding and other everyday tasks
- Tracking client's condition and reporting changes
Collections Representative
PSEG
Melville, NY
08.2018 - Current
- Duties include receiving payment and posting amount to customer's account
- Issuing statements to customers
- Department if customer fails to respond
- Initiating agreements & service disconnection
- Keeping records of collection and status of accounts
ADMINISTRATIVE ASSISTANT
MISSION GRANBOIS
08.2018 - 04.2023
- Performs clerical support
- Direct children in daily activities such as painting, sketching, designing, sculpturing, and photography
- Prepare lesson plans and establish goals
- Budget supplies for activities
- Setting up on ground transportation and reservations
- Demonstrate methods and procedures to groups
- Supervise Children
RECEPTIONIST
Jonathan E. Kroll & Associates
Garden City, NY
02.2018 - 07.2018
- Greet clients and visitors and answer visitor inquiries
- Answer and route incoming calls on a multi-line telephone system
- Schedule and route clients
- Maintain and schedule conference rooms
- Serve summons & complaints to attorneys
- Serve coffee, water or tea to guests
- Scanning, photocopying, faxing and filing documents
- Collecting and routing mail and hand-delivered packages
- Prepare documents, other duties as assigned
CLERICAL ASSOCIATE
Winthrop Hospital University Medical Center
Mineola, NY
06.2014 - 09.2017
- Performs clerical support activities for Emergency Room
- Use knowledge of hospital procedures and medical terminology
- Order transcription
- Computer entry
- Medical record maintenance
- Telephone communication
- Lab Runs
- Ordering Dietary trays
- Maintains Assignment sheets
- Assist Physicians/Consultants with Charts
- Manage Pneumatic tube system
- Electronic communication
- Related duties as required
VIRTUAL RECEPTIONIST
Campion Office
Garden City, NY
01.2013 - 12.2013
- Answer and quickly redirect up to 200 calls per day
- Managed office supplies, vendors and upkeep
- Direct guests and routed deliveries and courier services
- Answer and manage incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greet numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas
- Compile company information and related material and distributed it to candidates
- Screened all visitors and directed them to the correct employee or office
- Serve as witness for lawyers
- Set up conference rooms
RECEPTIONIST
Central Sports Therapy
Garden City, NY
10.2004 - 06.2008
- Process patients on weekly basis
- Schedule orthopedic appointments
- Collect co-payments
- Maintain front desk
- Answer all incoming calls & take detail messages
- Filing patient charts
- Light Billing
- Updated Client Information
- Directed clients
- Maintained overall cleanliness of office
- Light faxing
- Scanning documents
Education
Associate in Art -
Nassau Community College
Garden City, NYSkills
- Clerical experience
- Customer service
- Hospital experience
- Organizational Skills
- Dementia care
- Medication management
- Personal care assistance
- Light exercise encouragement
- Meal preparation
- Transportation services
- Fall prevention
- Patience and tact
- Personal assistant experience
- Bilingual English & Creole
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Companion/Caregiver
Home Instead
05.2023 - Current
Home Care Aide
Boulevard Home Care Associates
02.2022 - Current
Collections Representative
PSEG
08.2018 - Current
ADMINISTRATIVE ASSISTANT
MISSION GRANBOIS
08.2018 - 04.2023
RECEPTIONIST
Jonathan E. Kroll & Associates
02.2018 - 07.2018
CLERICAL ASSOCIATE
Winthrop Hospital University Medical Center
06.2014 - 09.2017
VIRTUAL RECEPTIONIST
Campion Office
01.2013 - 12.2013
RECEPTIONIST
Central Sports Therapy
10.2004 - 06.2008
Associate in Art -
Nassau Community College
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