Stacey Moore
Silt,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
City of Glenwood Springs
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Created front office job procedures.
Owner/Operator
Board & Brush Creative Studio
10.2018 - 03.2024
- Delivered consistent profitability with meticulous expense tracking and prudent financial decision-making practices.
- Planned and executed social media strategies by creating and publishing content to a variety of platforms.
- Successfully managed team of employees, providing guidance and coaching to ensure optimal productivity.
- Established loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Scheduled private and public workshops to ensure proper employee/customer ratio.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Senior Analyst for Quality Assurance (QA)
Direct Energy
01.2012 - 10.2018
- Provided written recommendations for senior management, contributing to informed decision-making and strategic planning.
- Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- President of "Employee Engagement Committee" which increased employee satisfaction through recognition, monthly/quarterly events, community outreach, summer picnic and end of year holiday party.
Senior Damage Recovery Specialist
Enterprise
04.2009 - 12.2011
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
- Provided training and mentorship to new Recovery Specialists, fostering environment of teamwork and success.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Assisted in development of new policies and procedures to streamline recovery process and minimize losses.
Skills
- Excellent communication skills
- Self motivated
- Dependable
- Analytical/Critical thinking skills
- Quality Assurance
- Time management
- Multitasking
- Customer-Oriented
- Strong Work Ethic
- Process Improvement
Timeline
Customer Service Representative
City of Glenwood Springs
06.2024 - Current
Owner/Operator
Board & Brush Creative Studio
10.2018 - 03.2024
Senior Analyst for Quality Assurance (QA)
Direct Energy
01.2012 - 10.2018
Senior Damage Recovery Specialist
Enterprise
04.2009 - 12.2011
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