Stacey Morales

• Developed project plans to ensure timely delivery of consulting services.
• Draft and revise advanced planning documents (APD) to secure and sustain Centers for Medicaid Services (CMS) funding for Medicaid Enterprise Systems (MES).
• Manage 40 million in APD budget allocations and expenditures for all MES vendors.
• Project Manager for Transformed Medicaid Statistical Information (T-MSIS) System data transfers and data issue management.
• Project Manager for Medicaid Provider Enrollment System Implementation
  Gather business requirements to support the development of standard operating procedures and processes for the Medicaid Program.
• Maintain metrics for Operational Reporting Workbooks (ORW) required by CMS for enhanced funding.
• Supported clients in implementing CMS compliance initiatives and follow-up procedures
  Uphold standards set by CMS and ensure alignment with healthcare data requirements.
  Facilitate communication between business teams, developers, and vendors.
  Evaluated project needs and presented proposals to client.
  Generate detailed status reports for client and CMS.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Arranged projects and project tasks in alignment with key milestones and deadline dates.
• Supported junior consultants, promoting career advancement and improving overall team effectiveness.
• Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
• Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
• Facilitate process improvement workshops for client.

• Developed Procurement timeline for Requests for Proposals and NASPO Procurements for Medicaid Enterprise Systems (MES).
• Developed workflows for executing contracts and monitoring procurement budgets for MES systems.
• Review and develop Statements of Work and NASPO Participating Addendum's for procurement of Medicaid Enterprise Systems.
• Developed and reviewed benefits of procurement using NASPO MES Master Agreements.
• Spearheaded implementation of system release management templates and SOPs for Project and Portfolio Management Office (PPMO), improving process efficiency and consistency.
• Led release management process for Health Information Exchange, overseeing Go-Live activities and post-implementation reviews.
• Established updated policies and procedures based on lessons learned from Health Information Exchange Project, driving process improvements across PPMO.
• Currently managing release operations for Third Party Liability Project, addressing impediments and ensuring project alignment with CMS and state IT outcomes.
• Developed job descriptions for Project Managers and Business Analysts, optimizing team roles and responsibilities within PPMO.
• Curated and delivered targeted training programs for Business Analysts and other roles to enhance skillsets and performance.
• Created and maintained onboarding systems for new contract resources in Monday.com including communication templates and standardized workflows.
• Implemented and developed operational standards, policies and procedures.
• Provided strong leadership to enhance team productivity and morale.

• Managed IT relationships between Louisiana Workforce Commission, Department of Public Safety, Governor’s Office of Homeland Security, and Office of Technology Services (OTS), ensuring alignment between agency needs and IT solutions.
• Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
• Led modernization efforts, including system upgrades, ADA-compliant website redesigns, and Office 365 migrations, improving overall agency efficiency.
• Provided risk management strategies, delivering both short- and long-term solutions to address key agency challenges.
• Performed program research and analyzed data collection to develop cost estimates and budgets.
• Consolidated vendors and renegotiated contracts to optimize costs.
• Oversaw IT procurement processes, IT contracts for several hundred IT systems.
• Managed vendor relationships and monitored vendor performance.
• Developed system in ClickUp to manage contract and maintenance renewals.
• Partnered with agencies to streamline processes and implement collaborative technology solutions tailored to each department's operational needs.

• Directed all IT customer service operations, including Help Desk, Desktop Support, Student Labs, and IT Training, serving diverse campus population.
• Successfully led post-go-live support for university’s new ERP system, managing Human Capital Management (HCM) and Finance modules.
• Applied ITIL principles to incident, problem, and change management processes, significantly improving response and resolution times.
• Transformed university’s library into modern Information Commons, featuring enhanced technology and services, funded by Student Technology Fee.
• Managed high volume all center. Used call center ACD technologies and integrated tools, reports and dashboards to monitor and improve performance.
• Increased Help Desk call answer rates by over 30% and improved student worker retention from 6 months to 2.8 years.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Implemented online service catalog and self-service portal, enhancing customer support and access to knowledge resources.

• Managed IT support for 7 student labs and 200+ multimedia classrooms, ensuring smooth operations and availability of technology resources across campus.
• Controlled resources and assets (approximately 2000 devices) for department activities to comply with industry standards and government regulations.
• Negotiated vendor contracts for all hardware and software contracts for student computing.
• Led team in delivering high-quality technical support and services to students and faculty, continually improving customer satisfaction.
• Ensured ADA access in all student computing areas including handicap accessible stations, access to accessible software, braille printers, specialized keyboards, mice and magnification stations.
• Cross-trained existing employees to maximize team agility and performance.

Certified Rehabilitation Counselor