Hi, I’m
Stacey Moravec
Lebanon,TN
Summary
Motivated customer service representative who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
23
years of professional experience
1
Certification
Work History
Evolve Addiction Treatment
Office Assistant
10.2023 - 08.2024
Job overview
- Project Coordinator
- Filing
- Answer phones
- Scheduling
Holiday Inn Express and Suites
Guest Service Representative
09.2022 - 07.2023
Job overview
- Greet and welcome guests upon arrivals
- Register guests and assign rooms
- Process payments and handle cash transactions
- Ensure all guests are checked out properly and all charges are accurate
- Monitor and update guest accounts
- Assist with other departments as needed
- Update and maintain guest information in the hotel system
Laquinta by Wyndham
Guest Service Representative
07.2021 - 08.2022
Job overview
- Coordinate successful check in and check out procedures for all guests
- Responsible for billing to ensure guests are being charged appropriately
- Record daily room occupancy and rate totals
- Record revenue totals for cash, checks, and credit card transactions
- Generate automated accounting reports for the manager's review
- Handle 3rd party reservations and ensure proper processing
Cracker Barrel
Waitress
01.2020 - 05.2021
Job overview
- Enhanced establishment reputation for customer service, handling all guest needs with upbeat attitude and attention to detail
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Managed billing and payments with POS system and accurate order input
- Managed needs of 5+ tables at once with expert service, using good multitasking and time management abilities to stay on top of demands
Captain D's Seafood Restaurant
Shift Manager
01.2019 - 11.2019
Job overview
- Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths
- Reduced operational and interpersonal conflicts during shifts through effective planning
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Secured monies against loss by keeping drawer cash low and properly using on-site safe
- Kept operations smooth and efficient with consistent opening, closing, and shift change task lists
Special Effects Hair Salon
Receptionist
08.2016 - 02.2019
Job overview
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Ordered, received, and replenished office supply inventory and managed office-wide requisitions
- Coordinated master calendar, including scheduling appointments, meetings and events for staff
Murfreesboro
Reception Clerk
07.2014 - 06.2016
Job overview
- Answering phone's
- Booking and rescheduling appointments
- Kept business finances current and accurate by inputting new transactions and reconciling accounts
- Making sure all client's needs were met at all Times and satisfied with the service's that we were providing
Infinity Catering and Event Services
Event Specialist
05.2013 - 06.2014
Job overview
- Assorted foods and assisted with the theme parties with my creative idea's
- Scheduled delivery of tables and chairs, tents
- Followed codes and kept track of number of occupants and guests allowed in area
Dixie Home Crafters
Marketing Representative
12.2009 - 04.2013
Job overview
- Attended trade shows and events to market product
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Maintained full compliance with legal, health, and safety regulations
Hecht's Department Store
Cashier/Customer Service
09.2006 - 11.2009
Job overview
- Offered best-in-class customer service with open, accurate, and professional communication
- Processed new orders, returns, and exchanges
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Boosted repeat business with routine suggestions of loyalty programs and store cards
Dr.Nave Dental Studio
Dental Assistant
12.2005 - 08.2006
Job overview
- Kept records updated and accurate with current patient information, including personal, insurance, and medical details
- Supported dentists and hygienist with expert chair-side clinical assistance
- Coordinated smooth patient flow, setting up efficient schedules and adjusting strategies to account for dynamic loads
GNC
Cashier/Customer Service
05.2001 - 11.2005
Job overview
- Waited on and assisted customers with buying options and deals that suited there needs
Education
Remington CollegeNashville, TN
College Certificate from Dental Assisting
06.2006
Skills
- Quality control
- Interpersonal communication
- Team collaboration
- Organizational Skills
- Computer literacy
- Guest services
- Phone etiquette
- Customer service
- Front desk
- Office Management
- Shift management
- Heavy lifting
- Project Coordination
- Restaurant experience
- Assembly
- Machining
- Typing
- Office experience
- Data entry
- Clerical experience
- Cash handling
- Guest relations
- Administrative experience
- Communication skills
- Sales
- Cash register
- Basic math
- Microsoft Powerpoint
- Microsoft Access
Certification
Dental Assistant
Assessments
- Work style: Reliability, Proficient, 08/01/21
- Warehouse safety, Proficient, 08/01/22
- Cleaner fit, Proficient, 07/01/23
- Customer service fit, Proficient, 04/01/21
- Retail customer service, Proficient, 08/01/22
Personal Information
Authorized To Work: US for any employer
Timeline
Office Assistant
Evolve Addiction Treatment
10.2023 - 08.2024
Guest Service Representative
Holiday Inn Express and Suites
09.2022 - 07.2023
Guest Service Representative
Laquinta by Wyndham
07.2021 - 08.2022
Waitress
Cracker Barrel
01.2020 - 05.2021
Shift Manager
Captain D's Seafood Restaurant
01.2019 - 11.2019
Receptionist
Special Effects Hair Salon
08.2016 - 02.2019
Reception Clerk
Murfreesboro
07.2014 - 06.2016
Event Specialist
Infinity Catering and Event Services
05.2013 - 06.2014
Marketing Representative
Dixie Home Crafters
12.2009 - 04.2013
Cashier/Customer Service
Hecht's Department Store
09.2006 - 11.2009
Dental Assistant
Dr.Nave Dental Studio
12.2005 - 08.2006
Cashier/Customer Service
GNC
05.2001 - 11.2005
Remington College
College Certificate from Dental Assisting
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