Stacey Moscato
Buffalo,NY
Summary
Experienced business owner, manager and merchandiser with an entrepreneurial mindset and a dynamic track record of; increasing profits, product management and enhancing store sales through strategic product placement and visually captivating displays. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
19
19
years of professional experience
Work History
Property Manager
Upsilon Development
03.2021 - Current
- Manage 13 multi unit properties
- Determine the rental price range by analyzing comparable properties in the area and the overall average rent for the location
- Find prospective tenants to fill unit vacancies
- Conduct incoming and exiting inspections to determine if damages have occurred that require a portion of the rental deposit
- Ensure that the property and public spaces are in safe and habitable condition for tenants and visitors.
Store Manager
Research and Design
10.2022 - 08.2024
- Lead the team during store opening procedures and merchandise placement
- Create a welcoming atmosphere for customers by creating relationships beyond the transaction
- Stay connected with customers outside of business hours
- Attend trainings with brand representatives to educate customers on brands, fabrics, trends and fits
- Track and increase sales by setting reach goals against prior years
- Conduct weekly meetings with buyers and social media director to ensure inventory levels and product placement is in line with promotions and customer demand
- Execute merchandising processes
- Ensure employee retention with training, positive work environment and work life balance
- Update payroll records regularly with the latest details for each employee
- Create weekly schedules for management and sales associates using scheduling software.
- Demonstrated strong organizational and time management skills while managing multiple projects
Owner & Operator
Peek-A-Boo Baby Boutique
01.2010 - 01.2022
- Manage daily operations of the business; including sales, customer service, communication, visual merchandising, buying, marketing, social media and accounting
- Analyze business reports & create a realistic and actionable plan to improve results
- Apply time management skills, effective planning and prioritizing skills with initiative to succeed
- Keep up-to-date with constantly evolving technologies in online social networking, implementing successful social media posts
- Designed, developed and maintained e-commerce website and Instagram account
- A/B testing on social media and website with weekly reviews of performances
- Actively planned and participated in community events
- Developed, maintained and grew relationships with consignors and customers.
Customer Operations Manager
Old Navy
01.2019 - 01.2020
- Recruit, hire, train and develop Brand Associates
- Support strategies and processes to drive store sales and deliver results through a customer mindset
- Conduct monthly store audits: employee I9’s, daily sales reports, employee personal files, device security, alarm test and meal compliance
- Edit time sheets, process payroll, audit minors permitted working hours
- Create weekly schedule for management, sales floor, logistics and seasonal employees using the PM scheduling system
- Document employee action plans, ensure worker’s rights are protected during the termination process, conduct exit interviews.
Assistant Manager/Hostess
The 31 Club
01.2009 - 01.2015
- Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business
- Attended wine tastings and trainings with service/bar staff
- Created spreadsheets which improved inventory management and report accuracy
- Responsible for opening and closing procedures, server cash outs and shift deposits
- Calculate time sheets for payroll process, input, reconcile, sort and distribute pay checks.
Assistant Manager
Banana Republic Factory
01.2009 - 01.2010
- Provided strategic leadership of a $2.5M store with over 50 employees
- Reduced shrink activity through education and awareness
- Planned and executed store transition to impact visual appeal and customer shopping sucess
- Motivated team through coaching, feedback and recognition
- Scheduled employees to business needs & monitored payroll on a day-to-day basis
- Interviewed, hired and managed employee orientation program for new associates.
Customer Service Supervisor
Old Navy
01.2007 - 01.2008
- Created and implemented training tools for new and existing associates
- Maintained comp sales, SOT, budget level sales and conversion
- Promoted store involvement in Community programs
- Executed workload and distributed tasks to support the customer experience.
Visual Merchandiser
Old Navy
01.2006 - 01.2007
- Responsible for merchandising 5 departments, set visuals to VPG standards and flexed merchandise to increase sales
- Ran reports to show performance outcomes when deviating from the VPG
- Worked with store managers to implement new displays, promotions and store layout changes.
- Supervised logistic team during shipments and replenishments
- Increased sales within each department by following customer shopping patterns
- Ensured customers needs came first while on the sales floor.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Monitored and replenished display inventory and restructured according to available stock.
Education
Bachelor of Science - Fashion and Textile Technology
Buffalo State College
Buffalo, NY05.2005
Associates Degree - General Studies
Erie Community College
Williamsville, NY12.2002
Skills
- Proficient in Microsoft Office/Excel and Google Suites
- Scheduling/POS system
- Independent judgment
- Strong communication
- Analytical thinking
- Attention to detail
- Work collaboratively
- Establishing and evolving customer relationships
- E-Commerce/Social Media
- Product Discovery
- Merchandising strategies
- Product management
Timeline
Store Manager
Research and Design
10.2022 - 08.2024
Property Manager
Upsilon Development
03.2021 - Current
Customer Operations Manager
Old Navy
01.2019 - 01.2020
Owner & Operator
Peek-A-Boo Baby Boutique
01.2010 - 01.2022
Assistant Manager/Hostess
The 31 Club
01.2009 - 01.2015
Assistant Manager
Banana Republic Factory
01.2009 - 01.2010
Customer Service Supervisor
Old Navy
01.2007 - 01.2008
Visual Merchandiser
Old Navy
01.2006 - 01.2007
Bachelor of Science - Fashion and Textile Technology
Buffalo State College
Associates Degree - General Studies
Erie Community College