Stacey Murello
Fort Worth,TX
Summary
Versatile and mission-driven professional with a proven track record across healthcare operations, legal support, and patient care coordination. My experience spans clinical environments, compliance oversight, and advocacy, including specialized work in human trafficking awareness and prevention.
With a strong foundation in operations management, safety and healthcare compliance, I excel at creating efficient workflows while prioritizing empathy, clarity, and care. Whether navigating complex systems or supporting individuals through vulnerable moments, I bring both precision and compassion to every role.
My core belief: Every interaction is an opportunity to make a positive impact. No matter the industry or setting, I lead with integrity, adaptability, and a people-first mindset—because empathy and professionalism are always in style.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Remote Medical Scheduler
TRA Medical Imaging / Diagnostics Imaging Northwest/ Carol Milgard Breast Center
05.2024 - 08.2025
- Received and placed calls to patients to assist in scheduling imaging exams, relay exam instructions, or address any questions or concerns not previously resolved
- Created an ARV or an "Appointment Request View" (data entry request to create an exam to schedule from) when the referral / order had not yet been received from the referring provider and
- Ensured correct exam protocols were followed when creating an ARV to schedule from, using detailed guidelines via Excel
- In effort to prevent workday disruptions, conducted self troubleshooting, if appropriate, when routine technical and network issues arose
- Placed requests for reports, CDs, and other applicable documentation for patients and providers
- Adhered to all HIPAA laws and regulations by maintaining a dedicated home office space, physical security of work equipment and information
- Sent secure emails, in adherence to laws and company policy, throughout the workday to the front desks and imaging technical groups across all locations.
- Assisted patients in locating facilities by providing full address, cross streets, landmarks, and using Bing Maps for live directions with the caller on the line until destination was reached, and the caller felt secure enough to conclude the call.
- Attended weekly team meetings and a monthly one on one with the direct supervisor via Zoom.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Utilized electronic health record systems for accurate data entry and retrieval of patient information.
- Gathered the insurance information to be billed for exams when scheduling, provided listed contracted insurance providers, per facility, provided TAX ID and/or CPT code to patients asking to confirm or determine coverage with their insurance.
Remote Benefit Verification Specialist
CornerStone Staffing
12.2023 - 02.2024
- Contracted Temporary Benefit Verification Specialist
- Main duties included contacting the payers or insurance providers to conduct a benefit verification investigation to determine benefits and eligibility for specific members as dictated by providers and practices.
- Adhered to all laws and regulations including HIPPA and guidelines set by company policy to ensure privacy of patient information
- Primary software utilized included Five9, MS Teams, Zoom, SharePoint and Outlook.
- Knowledge of CPT Codes, Diagnosis Codes, and ICD 9 and ICD Codes.
- Knowledge on commercial insurance plans and providers and all types of Medicare and Medicaid plans
- Knowledge of routine insurance billing procedures and terms
Remote Clinical Care Coordinator
Dispatch Health
01.2021 - 09.2023
- Assisted in scheduling of labs & imaging orders as directed by provider
- Facilized in submission of prescriptions by verbal submission to pharmacist or fax. Contacted pharmacy to confirm receipt of faxed prescriptions when needed.
- Utilized real-time mapping applications to locate available APPs for advisement or to speak to a patient directly when necessary.
- Informed patients/MPOAs of lab & imaging results, under supervision of the provider via reading results verbatim
- HIPPA compliant file sharing of patient records as directed, when authorized by a patient or as needed for continuing care.
- Placed outbound calls to vendors to follow up on status of imaging and lab results, to confirm if exam had been scheduled and status of reports of completed exams.
- Answered high volume of incoming calls to assist in various needs including results, scheduling changes, services offered, requesting visits, requests for records, and mass Covid-19 test results.
- Aided in coordination of patient care plans, following up on referrals for home care and hospice care
- Implemented process improvements that increased efficiency in patient care coordination systems.
- Communicated work overflow or any applicable information to the next shift via email.
- Implemented call deescalation techniques as indicated to ensure caller was heard, and the issue understood to ensure appropriate actions could be offered to find the best solution.
Operations Assistant Manager
W.E. Johnson Trucking LLC
01.2020 - 01.2021
- Aided in the composition and distribution of safety memos.
- Logged data collected from tractor diagnostics, preserved original diagnostic notes from the yard, uploaded copies of raw data to company cloud drive.
- Created reports based on data and displayed on applicable formats to include visual representation
- Collected data utilizing Freightliner's Cascadia Diagnostics Codes, to report errors, faults, alarms or other mechanical/electrical issues found in the fleet. Sent staus reports and maintenance reports as directed by Fleet Manger to update company owner on issues, and drivers if necessary, to preserve running of the fleet .
- Scanned and organized receipts, bills, invoices and other various expenditures via Mobile Scanner Application
- Created and stored hard copies of all documentation, created physical backups in the event company's cloud storage is inaccessible or external failure occurs,
- Performed routine basic preventative maintenance on tractors including fluid checks, tire checks to include visual damage, signs of wear and tire pressure, inspected and notated codes on tractor diagnostics, inspected structural integrity of the frame.
- Checked to ensure proper and legal standard of operation, including lights, brakes, windshield wipers and other applicable equipment.
- Listed and reported necessary repairs, prioritizing critical repairs immediately to the Operations & Maintenance Manager.
- Assisted in the submission of payroll.
- Maintained all necessary paperwork required in each tractor to include cab cards, insurance cards and all other documentation for interstate travel of heavyweight vehicles as required by state and federal law, company policy and contract requirements.
Patient Access Representative
Glendive Medical Center
02.2019 - 05.2019
- Scheduled Patients with Centralized Scheduling via Athena Health
- Updated Patient Records
- Conducted Follow Up / Reminder calls to patients.
- Answered switchboard, connected caller to proper extension, provided generalized information.
- Provided estimated cost for medical treatments
- Resolved patient financial problems with guidance from documented guidelines and procedures or by referral to our Billing/Financial Representative
- Collected and entered patient demographic and insurance data, updating information or creating a new medical record, if needed
- Attended weekly facility meetings to discuss logistical issues and discuss updated procedural and insurance-related instructions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Combat Medic
United States Army Reserve
09.2010 - 09.2015
- Reported to Drill for Various Training Exercises, aided in creating and implementing emergency management strategies for medical units including personnel evacuations.
- Maintained physical and medical readiness for deployment.
- Provided feedback that helped develop “bare bones” training exercises.
- Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios.
- Regularly prescribed ibuprofen and other anti-inflammatory medications for a variety of conditions and complaints according to military medical protocols.
- Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Remained composed and poised in physically demanding, high-stress situations and taught others how to remain the same level-headed approach.
Combat Medic 68W / Health Care Specialist
US Army 82nd Airborne 3rd BCT
01.2007 - 09.2008
- Delivered comprehensive medical support across clinical and field environments, including Troop Medical Clinics (TMC), hospital settings, and combat zones.
- Conducted pre- and post-deployment physicals, administered routine and travel immunizations, and completed intake procedures including SOAP notes and vital assessments.
- Completed clinical rotations in the cardiac care unit of Brooke Army Medical Center (BAMC), supporting acute and critical patient care.
- Led patient-inclusive evacuation training exercises and conducted risk assessments for medical platoons and field clinics to improve readiness and response effectiveness.
- Executed airborne operations while maintaining Jump Status, operating with and without full combat gear.
- Operated and navigated ambulances—including night vision operations—in support of mission-specific transport and care. Instructed soldiers in environmental hazard mitigation and CBRNE gear usage, enhancing battlefield survival and safety awareness.
- Conducted medical testing including ECGs, urine tests, neurological field exams, and administered medications and vaccines per military treatment guidelines.
- Prescribed medications under authorized protocol
- Provided education on disease prevention, hygiene, and nutrition.
- Developed and delivered Combat Lifesaver training, utilizing instructional materials (PowerPoint) and hands-on education for non-medical personnel.
- Managed inventory of medical supplies, ensuring availability and compliance with safety standards.
- Supported logistical/administrative clinic functions, including routine maintenance and janitorial duties.
- Conducted after-action reviews post-mission to identify areas for improvement in medical response protocols.
- Provided CQ (Charge of Quarters) and barracks security, maintaining order and readiness across battalion facilities.
- Provided medical coverage for range and jump duties
Document Production Specialist
Information Manufacturing Company
04.2002 - 02.2003
- Produced digital copies by scan.
- Worked on the Blue Weapons Project (Classified) and The Armed Forces Institute of Pathology Project (Classified)
- Organized batches of documents per protocol set by client, including original hard copies, digital copies and CD format.
- Quality assurance by using specialized software to skim/scan over contents entered by staff to ensure accuracy.
- Aided my team to diagnose and troubleshoot computer or software errors that may arise during processing.
- Trained team in new protocols concerning procedure, manufacture, storage or preparation of documents when necessary and dictated by client.
- Finalized document preparation using quality controls methods to “verify” documents for the next stage of processing or storage.
- Documented production information via daily system logs
- Brought non-conformance issues to higher echelon of management when necessary.
- Maintained compliance at all times when handling sensitive or classified information
Education
Bachelors - Homeland Security; Crisis Management
American InterContinental University
Schaumburg, IL03.2020
Paralegal Studies
Lakewood College
Cleveland, OH08.2018
Skills
- Epic
- Athena Health
- Genesys
- Five9
- WebEx
- Jabber
- MS office
- Calabrio
- Zoom
- HIPAA compliance
- MedInformatix
Certification
FEMA Certifications
- IS 00020.20
- IS 00393b
- IS 01150
- IS 700
- IS 00029
- IS 000662
- IS 00907
- IS 200
- IS 800
LinkedIn Courses
- Administrative Professional Foundations
- Efficient Time Management
- Leading and Working in Teams
- Working Remotely
- Dealing with Difficult People in Your Office
- Decoding Body Language
- Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking
- Lean Sigma Six
- Cultural Awareness
- Skill Badge in Sharepoint
Center for Search and Investigations of Missing Children
- ALS/Crisis Training and State Coordinator Certification
Timeline
Remote Medical Scheduler
TRA Medical Imaging / Diagnostics Imaging Northwest/ Carol Milgard Breast Center
05.2024 - 08.2025
Remote Benefit Verification Specialist
CornerStone Staffing
12.2023 - 02.2024
Remote Clinical Care Coordinator
Dispatch Health
01.2021 - 09.2023
Operations Assistant Manager
W.E. Johnson Trucking LLC
01.2020 - 01.2021
Patient Access Representative
Glendive Medical Center
02.2019 - 05.2019
Combat Medic
United States Army Reserve
09.2010 - 09.2015
Combat Medic 68W / Health Care Specialist
US Army 82nd Airborne 3rd BCT
01.2007 - 09.2008
Document Production Specialist
Information Manufacturing Company
04.2002 - 02.2003
Paralegal Studies
Lakewood College
Bachelors - Homeland Security; Crisis Management
American InterContinental University
Portfolio
- For further information, to see full list of completed courses or to view copies of certifications, please visit : https://www.linkedin.com/in/stacey-murello-89523644.