Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

STACEY MURRAY– BOLTON

Philadelphia,PA

Summary

Experienced healthcare professional with 14+ years in medical administration and 3 years in office management. Proven ability to oversee administrative, financial, regulatory, and operational processes for optimal organizational effectiveness and alignment with strategic goals. Skilled in optimizing workflows, managing cross-functional teams, and leading quality initiatives to improve patient and employee satisfaction. Currently pursuing a master's in healthcare administration after completing a bachelor's in healthcare administration in Spring 2025, demonstrating a strong commitment to professional growth and leadership.

Overview

19
19
years of professional experience

Work History

Office Manager

Penn Medicine
02.2019 - Current
  • Provide support to Director of Operations and supervise front office staff, ensuring efficient daily office functions
  • Lead daily office operations, supervising a team to ensure efficient workflows and high-quality patient care
  • Manage financial processes, including budgeting, accounts payable/receivable, and reconciliation, achieving operational goals
  • Oversee patient scheduling, vendor management, and facility coordination, maintaining compliance with organizational and regulatory standards
  • Collaborate with the Director of Operations on strategic initiatives to optimize clinic performance and enhance patient satisfaction
  • Streamline conference and event planning for staff and corporate stakeholders, ensuring seamless execution and alignment with objectives

PT/ Emergency Department Register

Bryn Mawr Hospital (MLH)
07.2023 - 04.2024
  • Registered patients, verified insurance eligibility, and collected copayments, ensuring compliance with regulatory requirements
  • Accurately managed patient records and ensured proper documentation for emergency services

Administrative Assistant (Temporary), Pulmonary Department

Children’s Hospital of Philadelphia
10.2018 - 01.2019
  • Delivered accurate transcription and correspondence services, maintaining an error rate below 5%
  • Managed documentation systems and ensured timely distribution of correspondence, achieving a three-day turnaround
  • Coordinated financial requests and processed administrative tasks efficiently within organizational guidelines

Contractor Medical Staffing/ Access Coordinator

Penn Home Infusion Therapy
10.2017 - 04.2018
  • Scheduled home visits for field nurses and verified patient demographics, adhering to HIPAA guidelines
  • Coordinated patient care plans in collaboration with nursing staff, ensuring seamless service delivery
  • Conducted follow-ups with patients, maintaining a patient-centered approach to care coordination

Executive Assistant (Temporary)

Penn Homecare & Hospice Services
09.2017 - 10.2017
  • Provided executive support to the CEO
  • Managed executive calendars, ensuring efficient scheduling and coordinator of commitments and obligations
  • Compiled and prepared key documents, including reports, presentations, and financial data, facilitating informed decision-making and strategic planning
  • Provided comprehensive administrative support for various projects, including research, drafting communications, and organizing travel and event logistics

Executive Assistant, Third Year Residency Program

Drexel College of Medicine
10.2008 - 10.2016
  • Provided support and oversight to four Internal Medicine Physicians and 132 Residency programs
  • Oversaw the scheduling and logistical coordination for physician calendars, ensuring efficient time management and adherence to commitments
  • Maintained compliance with regulatory requirements by tracking and updating physician credentials, such as DEA licenses and CV
  • Facilitated administrative support for departmental operations, including the preparation of reports, meeting agendas, and documentation to bolster committee projects and events
  • Acted as the point of contact for physicians and liaison with educational department to effectively organize student and collaborated on Graduate Medical Education initiatives, enhancing program efficiency and educational outcomes
  • Handled details for 3rd year medical students including preparing evaluation also Ambulatory Students
  • (ACGME and /or applicable education organization)
  • Support program service goals by organizing workload effectively and prioritizing assignment to meet deadlines

Human Resources Assistant

United States Postal Service
11.2005 - 01.2008
  • Provided administrative support to HR recruiters, managing data entry, onboarding paperwork, and ATS processes
  • Assisted in developing recruitment plans and sourcing talent, contributing to organizational hiring objectives
  • Trained staff on HR tracking systems, streamlining talent acquisition processes
  • Assist and train hiring Tracking System (ATS) and communicate talent acquisition processes

Education

Bachelor of Science - Healthcare Administration

Peirce College
Philadelphia, PA
05.2025

Diploma -

PBSI (Physician Billing Solution)
06.2008

Skills

  • Strategic Operations Leadership
  • Regulatory Compliance
  • Patient and Staff Satisfaction Initiatives
  • Budget and Financial Oversight
  • Team Development and Retention
  • Workflow Optimization
  • EPIC
  • IDX
  • HER
  • Project Management
  • Vendor Management
  • Microsoft Office Suite
  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Accomplishments

  • Restructured the staff schedules to have staff stagger shifts to meet operational needs.
  • Instituted systems and procedures for patients who are scheduled for home visits, which brought more consistency and reduced mistakes, ultimately leading to increased patient retention for appointments with nurses and HHA providing satisfactory care.
  • Decreased patient cancel rate by 23% through various interventions.

Affiliations

  • Society for Human Resource Management (SHRM), Member, 2023
  • Health and Human Services Programs (HPSA), Volunteer, 2022

Timeline

PT/ Emergency Department Register

Bryn Mawr Hospital (MLH)
07.2023 - 04.2024

Office Manager

Penn Medicine
02.2019 - Current

Administrative Assistant (Temporary), Pulmonary Department

Children’s Hospital of Philadelphia
10.2018 - 01.2019

Contractor Medical Staffing/ Access Coordinator

Penn Home Infusion Therapy
10.2017 - 04.2018

Executive Assistant (Temporary)

Penn Homecare & Hospice Services
09.2017 - 10.2017

Executive Assistant, Third Year Residency Program

Drexel College of Medicine
10.2008 - 10.2016

Human Resources Assistant

United States Postal Service
11.2005 - 01.2008

Diploma -

PBSI (Physician Billing Solution)

Bachelor of Science - Healthcare Administration

Peirce College

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STACEY MURRAY– BOLTON