Stacey Neal
Reidsville,NC
Summary
Methodical and versatile Human Resources Specialist with 14 years of hands-on experience in consulting Medical/Government-related organizations. Proficiency in Benefits and FMLA. In-depth knowledge of employee management, training program implementation and HR operational efficiency strategies.
Overview
28
28
years of professional experience
Work History
FMLA Specialist
USPS
Greensboro, NC
10.2014 - Current
- Achieved departmental objectives by collaborating with staff to share and implement best practices.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Implemented improvements in manual and electronic billing procedures.
- Collected and tracked evidence in support of legal processes.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Reviewed 95% of questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Followed up with assigned customers on unresolved issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs
- Oversaw all regulatory and strategic initiatives to ensure accuracy of medical claims
Adjustment Specialist
United Healthcare Group
Greensboro, NC
03.2007 - 06.2014
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to at least 20 patient procedures or appointments per day.
- Determined appropriateness of payers to protect organization and minimize risk.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Performed resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Plant Operations Manager
Annie Penn Hospital/Moses Cone Healthcare
Reidsville, NC
05.1997 - 12.2006
- Located and resolved problems with team production and performance to maintain consistent quality levels at 98%.
- Created new training program with focus on staff safety, food safety and production quality to achieve reduced labor costs and tighter control points.
- Reduced costs by 40% eliminating materials waste and unnecessary labor hours.
- Organized and guided operations of production, processing and machinery according to business procedures and protocols.
- Assessed logs and reports to identify inefficiencies, boost production levels and enhance safety.
- Oversaw well-organized maintenance program for predictive and preventive actions.
- Built and deepened connections with vendor, agency and community representatives.
- Directed routine operations and emergency response, including plant shutdowns and restarts.
Education
Associate of Science - Math
Rockingham Community College
Wentworth, NC08.2004
High School Diploma -
Reidsville High School
Reidsville, NC06.1986
Skills
- Settlement determinations
- Coverage assessments
- Documentation review
- Planning and Coordination
- Computer proficiency
- Cultural awareness
- Training & Development
- Customer Service
- Compassion
- Maintenance
- Leadership Experience
- Employee Development
- Benefits Administration
Timeline
FMLA Specialist
USPS
10.2014 - Current
Adjustment Specialist
United Healthcare Group
03.2007 - 06.2014
Plant Operations Manager
Annie Penn Hospital/Moses Cone Healthcare
05.1997 - 12.2006
Associate of Science - Math
Rockingham Community College
High School Diploma -
Reidsville High School
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