STACEY NELSON
Administrative Assistant
Savannah,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Life Insurance Agent
New York Life Insurance Company
Roanoke, VA
08.2022 - 01.2023
- Identified and devised targeted solutions for diverse clients relevant to life insurance, long-term care insurance, disability insurance and fixed annuities.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Orchestrated a rigorous field underwriting process for client eligibility, marketing campaigns via social media, and managed the upkeep of policy holder’s account.
- Responded to customer calls swiftly to resolve issues and answer questions.
Customer Service Assistant
United Way
Roanoke, VA
03.2020 - 10.2021
- Compiled copious data entry, identified and prioritized the needs of each caller.
- De-escalated stressful situations by being an emotional outlet to callers impacted by the pandemic.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managing Director
Sunny Bugs Daycare Inc.
Yonkers, NY
11.2015 - 10.2019
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained employees on proper protocols and licensing standards.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Prepared annual budgets and kept bookkeeping up to date.
Sales Consultant
Sunbeam Health Foods Store
Mount Vernon, NY
10.2011 - 03.2014
- Answered customer questions about products and services, helped locate merchandise, and promoted key items that best met their needs.
- Improved on store’s aesthetic design which increased foot traffic by 23%
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Developed strong rapport with customers and created positive impression of business.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Associate - Business Administration/ Management
The College of Westchester
Skills
- Leadership
- Accounting
- MS Office Suite
- Verbal and Written Communication
- Time Management
- Interpersonal
- Research and Strategy
- Data Analysis
- People Management
- New Business Development
Timeline
Life Insurance Agent
New York Life Insurance Company
08.2022 - 01.2023
Customer Service Assistant
United Way
03.2020 - 10.2021
Managing Director
Sunny Bugs Daycare Inc.
11.2015 - 10.2019
Sales Consultant
Sunbeam Health Foods Store
10.2011 - 03.2014
Associate - Business Administration/ Management
The College of Westchester