STACEY NELSON
Administrative Assistant
Savannah,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Life Insurance Agent
New York Life Insurance Company
08.2022 - 01.2023
- Identified and devised targeted solutions for diverse clients relevant to life insurance, long-term care insurance, disability insurance and fixed annuities.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Orchestrated a rigorous field underwriting process for client eligibility, marketing campaigns via social media, and managed the upkeep of policy holder’s account.
- Responded to customer calls swiftly to resolve issues and answer questions.
Customer Service Assistant
United Way
03.2020 - 10.2021
- Compiled copious data entry, identified and prioritized the needs of each caller.
- De-escalated stressful situations by being an emotional outlet to callers impacted by the pandemic.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managing Director
Sunny Bugs Daycare Inc.
11.2015 - 10.2019
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained employees on proper protocols and licensing standards.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Prepared annual budgets and kept bookkeeping up to date.
Sales Consultant
Sunbeam Health Foods Store
10.2011 - 03.2014
- Answered customer questions about products and services, helped locate merchandise, and promoted key items that best met their needs.
- Improved on store’s aesthetic design which increased foot traffic by 23%
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Developed strong rapport with customers and created positive impression of business.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Associate - Business Administration/ Management
The College of Westchester
Skills
- Leadership
- Accounting
- MS Office Suite
- Verbal and Written Communication
- Time Management
- Interpersonal
- Research and Strategy
- Data Analysis
- People Management
- New Business Development
Timeline
Life Insurance Agent
New York Life Insurance Company
08.2022 - 01.2023
Customer Service Assistant
United Way
03.2020 - 10.2021
Managing Director
Sunny Bugs Daycare Inc.
11.2015 - 10.2019
Sales Consultant
Sunbeam Health Foods Store
10.2011 - 03.2014
Associate - Business Administration/ Management
The College of Westchester
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