Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stacey Newton

Summerville,SC

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Wise Logistics
North Charleston, SC
11.2023 - 04.2025
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Processed orders and detailed transaction information to customers.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Utilized multiple software programs including CRM systems, live chat platforms, help desk ticketing system and more.
  • Resolved complex customer issues quickly and efficiently by leveraging conflict resolution techniques.
  • Coordinated cross-functional teams to develop solutions that met customer expectations while maintaining operational efficiency standards.
  • Met daily customer service quotas with a focus on quality.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.

Lead CSR

Frontier Logistics
North Charleston, SC
03.2019 - 10.2023
  • Created reports on customer satisfaction surveys, feedback forms, and other data collection methods.
  • Coordinated and monitored the shipment of goods to ensure timely delivery.
  • Provided customers with information about product specifications, availability, cost, and delivery dates.

Lead Administrator

St. George Logistics
Charleston, SC
03.2015 - 02.2019
  • Developed and implemented record-keeping systems for internal use.
  • Managed workflow by assigning tasks to appropriate personnel, monitoring progress, and evaluating outcomes.
  • Maintained a high level of customer service when responding to inquiries from internal stakeholders.
  • Created financial reports for decision-making and strategic planning.
  • Canceled orders based on customer requests, inventory or delivery problems.
  • Managed detailed filing system for organizing client records.
  • Coordinated employee schedules and set dates for company meetings and appointments.
  • Trained newly hired employees regarding company procedures, standards and goals.

Education

HIGH SCHOOL DIPLOMA -

Holly Hill Roberts High
05.2004

Skills

  • Report Generation
  • Call Management
  • Scheduling
  • Data Collection
  • Microsoft Excel
  • Computer Proficiency
  • Generating BOL

References

References available upon request

Timeline

Customer Service Representative

Wise Logistics
11.2023 - 04.2025

Lead CSR

Frontier Logistics
03.2019 - 10.2023

Lead Administrator

St. George Logistics
03.2015 - 02.2019

HIGH SCHOOL DIPLOMA -

Holly Hill Roberts High

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