Stacey Nossem
Oakland,NE
Summary
Dynamic professional with a proven track record at Lincoln Financial, excelling in customer service and data entry. Leveraged verbal communication and critical thinking to exceed performance metrics, earning top performer recognition. Skilled in Microsoft Office, adept at fostering client relationships and mentoring new hires, demonstrating a commitment to excellence and team success.
Overview
10
10
years of professional experience
Work History
Claimant Care Representative
Lincoln Financial
04.2021 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Consultant
Pampered Chef
02.2020 - 12.2021
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Maintained database systems to track and analyze operational data.
Medical Paraprofessional
Fremont High Scool
08.2017 - 07.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared reports and maintained administrative records.
Certified Nurse Assistant/Unit Secretary
Pender Hospital
04.2015 - 08.2017
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Streamlined communication between patients and healthcare providers by serving as an attentive liaison during shift handovers and interdisciplinary meetings.
- Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
Accounts Payable Lead
Checkers Industrial
04.2015 - 07.2017
- Developed strong relationships with key vendors to ensure seamless communication during payment inquiries or disputes resolution.
- Maintained organized filing systems for all Accounts Payable documentation, allowing for easy retrieval during audits or reviews as needed.
- Enhanced vendor relationships through timely and accurate payment processing, improving communication and trust.
- Mentored junior Accounts Payable team members on best practices and professional growth opportunities, fostering a positive work environment.
Education
Certified Nurse Assistant - Nursing
Tri State Nursing
Sioux City, IA01-2020
Skills
- Verbal and written communication
- Data entry
- Critical thinking
- Call center experience
- Microsoft office
- Customer service expertise
- Excellent time management skills
- Training and mentoring
- Budgeting and reporting
- Complaint handling
Accomplishments
- Collaborated with team of 6 in the development of Pilot Program
- Used product knowledge and interpersonal skills to aid colleagues as a Chat Helper in CEIC Chat.
- Mentor for past two years in the Mentor/Mentee program.
Timeline
Claimant Care Representative
Lincoln Financial
04.2021 - Current
Consultant
Pampered Chef
02.2020 - 12.2021
Medical Paraprofessional
Fremont High Scool
08.2017 - 07.2020
Certified Nurse Assistant/Unit Secretary
Pender Hospital
04.2015 - 08.2017
Accounts Payable Lead
Checkers Industrial
04.2015 - 07.2017
Certified Nurse Assistant - Nursing
Tri State Nursing
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