Stacey O'Neal
Lancaster,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Humana Medicare Member Services
2019.01 - Current
- Informing customers about billing procedures
- Processing payments
- Providing payment option setup assistance
- Asking probing questions to determine service needs
- Accurately inputting information into electronic systems
- Documenting conversations with customers to track requests, problems, and solutions
- Keeping customer and system account information accurate and current
- Delivering fast, friendly, and knowledgeable service for routine questions and service complaints
- Promptly responding to customer inquiries and resolving complaints to promote loyalty
- Processing enrollment requests as needed
- Answering questions while making experiences personable and memorable
- Prioritizing workload to continuously answer incoming calls and maintain established schedules
Uber Driver
Uber
2016.10 - 2019.10
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Prior Authorization Technician
Alorica
2015.06 - 2016.02
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Tracked referral submission during facilitation of prior authorization issuance.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Pharmacy Technician
Fry's Food & Drug
2012.03 - 2015.03
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Pharmerica Inc
2011.05 - 2012.03
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Express Scripts
2009.06 - 2011.03
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
Glendale Community College
Glendale, AZAssociate of Science - Pharmacy Technician
Long Technical College
Phoenix, AZSummit College
Oakland, CASkills
- CUSTOMER SERVICE (10+ years)
- RECEPTIONIST (2 years)
- RETAIL SALES (10+ years)
- TEAM PLAYER (10+ years)
- Customer Care
- Call Center
- Customer Support
- CSR
Additional Information - Skills Summary
- Flexible
- Team Player
- Customer Service
- Data Processing
Timeline
Customer Service Representative
Humana Medicare Member Services
2019.01 - Current
Uber Driver
Uber
2016.10 - 2019.10
Prior Authorization Technician
Alorica
2015.06 - 2016.02
Pharmacy Technician
Fry's Food & Drug
2012.03 - 2015.03
Pharmacy Technician
Pharmerica Inc
2011.05 - 2012.03
Pharmacy Technician
Express Scripts
2009.06 - 2011.03
Glendale Community College
Associate of Science - Pharmacy Technician
Long Technical College
Summit College
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