Stacey Osterman

Office Administrator

Boss Orthodontics

Howell, MI

05.2005 - 12.2017

Processed end of day/month financials to meet company goals.
Worked along side accountant and kept the books in order to meet deadlines.
Developed strong relationships with patient/parent through excellent customer service skills.
Provided assistance with the planning of events such as staff meetings or conferences.
Performed clerical duties such as photocopying, faxing and scanning documents.
Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
Greeted visitors warmly, handled inquiries and provided general information about the company.
Composed correspondence such as letters, emails, memos, reports and other documents.
Processed invoices on a timely basis according to established procedures.
Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Processed financial documents, contracts, expense reports and invoices.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Coordinated with IT department to resolve technical issues and maintain office software updates.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Trained new employees to meet job requirements.
Developed and maintained scheduling systems to ensure efficient workflow.