
Dynamic and detail-oriented professional with extensive experience at Forrest City Clinic Company LLC, excelling in billing and coding, and fostering effective communication. Proven track record in managing patient accounts and enhancing operational efficiency, while maintaining a high level of customer satisfaction through exceptional service and teamwork.
Responded to inquiries from callers seeking information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Provided clerical support to company employees by copying, faxing, and filing documents. Maintained organized files and stocked supplies to support team needs and maximize performance. Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Prepared and edited documents to produce precise, accurate and professional communication.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Purchased and maintained office supplies.
Responsible for 7 clinics. Making sure claims are entered and submitted to insurance for payment. Responsible for employees time and turning in payroll every 2 weeks. Responsible for making sure the providers are credentialed with insurance companies. Collected outside payments for the clinics. There are times I would have to work in the clinics answering phones, scheduling patients for appointments, making sure their demographics are correct. There was light filing. Job was eliminated. Moved to Clinic full time.
Contact payers for claim status, follow-up denials or partial payments. File claims with appropriate documents attached. Process all incoming and outgoing correspondence assigned. Verifies, adjusts and updates accounts receivable according to correspondence received from insurance companies. Document all activity in the customers computer accounts. Answer Account receivable phone inquiries. Work assigned reports. Pursue, maintain and communicates payer coverage/guidelines, changes/updates.
Coordinated and managed scheduled to ensure products are picked up and delivered in a timely manner. Received calls for truck services and contract fleet to arrange pick up and deliveries.