Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Pendery

Cincinnati,OH

Summary

Highly skilled Customer Service Representative with over 18 years of experience in providing exceptional customer service. Proven ability to handle customer complaints and inquiries with efficiency and courtesy. Strong communication skills, both verbal and written, enabling effective interaction with customers. Recognized for developing strong customer relationships and loyalty through excellent communication. Proficient in data entry and active listening, ensuring accurate and efficient processing of orders and returns. Exceptional time management skills, enabling the ability to address complex customer inquiries and provide detailed product information.

Overview

20
20
years of professional experience

Work History

Falcon Operator

Kelly Services ( US Bank)
04.2025 - 07.2025
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Optimized machine settings to achieve superior product output, meeting and exceeding production targets.

Dasher

DoorDash
09.2024 - 04.2025
  • Proficient in using GPS technology for navigation purposes and ensuring timely deliveries.
  • Developed strong customer service skills while interacting with clients on delivery routes.
  • Provided courteous customer service throughout the entire delivery process.
  • Exhibited strong interpersonal communication skills while dealing with customers during deliveries.
  • Utilized good judgment while making decisions related to customer satisfaction and safety protocols.
  • Maintained a clean driving record by following all traffic laws and regulations while operating company vehicles.
  • Displayed exceptional multitasking abilities by managing multiple orders simultaneously.
  • Checked orders before delivery for accurate quantities and charges.
  • Verified accuracy of food orders with customers upon delivery.
  • Communicated clearly with food service employees and customers, proactively working through issues.
  • Communicated with customers regarding product availability or delays in delivery schedules.

Customer Service Representative

Walmart
11.2005 - 05.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Assisted with training and mentoring new team members.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Adhered to company policies and procedures while providing superior service.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Education

High School Diploma - undefined

Taft
Cincinnati, OHIO
05.1994

Skills

  • Customer service
  • Active listening
  • Time management
  • Data entry

Timeline

Falcon Operator

Kelly Services ( US Bank)
04.2025 - 07.2025

Dasher

DoorDash
09.2024 - 04.2025

Customer Service Representative

Walmart
11.2005 - 05.2024

High School Diploma - undefined

Taft
Stacey Pendery