Highly skilled Customer Service Representative with over 18 years of experience in providing exceptional customer service. Proven ability to handle customer complaints and inquiries with efficiency and courtesy. Strong communication skills, both verbal and written, enabling effective interaction with customers. Recognized for developing strong customer relationships and loyalty through excellent communication. Proficient in data entry and active listening, ensuring accurate and efficient processing of orders and returns. Exceptional time management skills, enabling the ability to address complex customer inquiries and provide detailed product information.