STACEY PHILLIPS
Deer Park,TX
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence for the organization.
Overview
15
15
years of professional experience
Work History
Office/Intake Manager
Scott Brown & Associates Law Firm
03.2023 - Current
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provides oversight for recruiting, onboarding, performance management, employee coaching, counseling and policy adherence in conjunction with HR
- Serving as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintains a high level of customer service by addressing concerns promptly, demonstrating empathy for clients'' situations while upholding professionalism at all times.
- Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
- Serving as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
Administrative Coordinator
Container Maintenance Corporation Americas
11.2021 - 03.2023
- Managed payroll processing to ensure accurate and timely payment for ILA members.
- Identified, researched, and resolved billing discrepancies to maintain system accuracy
- Reduced response time for emergency situations by quickly coordinating resources and providing clear instructions to repair technicians.
- Invoiced work orders and estimates provided by technicians into customer billing systems
- Handled ordering parts from vendors, ensuring availability of materials for upcoming jobs for 3 repair locations.
- Trained new dispatch/billing clerks to company protocols and standard operating procedures.
Office Operations Supervisor
U.S. Census Bureau
01.2020 - 10.2020
- Supervised 30 Clerks and oversaw printing operations, assignment preparation, quality of checks, data entry, and shipment activities
- Assisted in the management of office functions required to support field operations
- Recommended corrective actions to keep operations on schedule and in proper sequence i.e..
- Including shifting personnel from one operation to another, as priorities changed
- Orally trained over 150+ enumerators and 10 team leads
- Demonstrated self-discipline, time management skills, resourcefulness, and ability to work collaboratively with leaders and team, in a remote work environment
- Developed work schedules for all team members to maximize shift coverage
- Investigated issues and developed effective solutions
- Oversaw teams' attendance record, handled payroll, and ordered new materials
Assistant Manager
CVS Pharmacy
01.2017 - 08.2018
- Acted as manager on duty when store manager was away, including executive decisions to be made
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed empathetic customer relationships and earned reputation for delivering exceptional customer service
- Assisted with pharmacy operations through cross-training.
- Developed and implemented effective planograms to optimize product placement and enhance sales.
- Oversaw backroom inventory, maintaining organization and accuracy.
Fire Controlman Second Class
United States Navy
08.2009 - 08.2015
- Company Overview: Honorable Discharge
- Directly led, supervised, and mentored 5 employees in the complete overhaul of multi-million-dollar electronic equipment maintaining 100% safety
- Oversaw all maintenance checks to adhere to accuracy and exact procedures
- Kept detailed records of various system requirements for up to 3 years and input them into a material management database
- Successfully completed 4 Administrative Effectiveness Reviews with higher leadership resulting in an average of 92% overall
- Spent over 1000 hours troubleshooting and correcting major faults in electrical equipment and weapons resulting in better accuracy and combat mission readiness
- Completed over 1000 maintenance checks resulting in a 94% Recorded Accomplishment Rate
- Implemented process changes
- Honorable Discharge
Education
BBA - Human Resources Management
Lamar University-Online
Beaumont, TX05-2026
Associate of Arts - Business
San Jacinto College
Pasadena, TX01-2019
Skills
- Analytical and critical thinker
- Professionalism and ethics
- Multitasking Abilities
- Deadline-driven workflow
- Leadership and mentoring
- Attention to detail
- Computer and Microsoft office skills
- Verbal and written communication
- Operations management
- Customer Service Oriented
- Teamwork and collaboration
Timeline
Office/Intake Manager
Scott Brown & Associates Law Firm
03.2023 - Current
Administrative Coordinator
Container Maintenance Corporation Americas
11.2021 - 03.2023
Office Operations Supervisor
U.S. Census Bureau
01.2020 - 10.2020
Assistant Manager
CVS Pharmacy
01.2017 - 08.2018
Fire Controlman Second Class
United States Navy
08.2009 - 08.2015
BBA - Human Resources Management
Lamar University-Online
Associate of Arts - Business
San Jacinto College
Similar Profiles
Kimberlee MathisKimberlee Mathis
Office Administrator at Scott & Wallace Law FirmOffice Administrator at Scott & Wallace Law Firm
John Gabriel CoggiolaJohn Gabriel Coggiola
Attorney at Marc Brown Law FirmAttorney at Marc Brown Law Firm
Jessie MalitJessie Malit
Legal Assistant at Kimberly C. Brown Law FirmLegal Assistant at Kimberly C. Brown Law Firm