Stacey Phillips
Rochester,NY
Summary
Dependable Prior Authorization Specialist with a career spent handling various administrative responsibilities in fast-paced settings. Bilingual individual dedicated to finding solutions to issues and obtaining prior authorization information for patients. Ready to tackle new challenges in an office-based environment.
Talented Prior Authorization Representative with years of implementing strategies to secure authorizations for clinical procedures. Expert delivering continuous clinical quality improvement.
Overview
14
14
years of professional experience
Work History
PATIENT SUPPORT/PRIOR AUTHORIZATION SPECIALIST
Physical Therapy Services Of Rochester
Rochester, USA
06.2015 - Current
- Streamlined prior authorization processes by implementing efficient tracking systems.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
- Managed and maintained the schedule for 2 separate practices.
PATIENT CARE COORDINATOR
Progressive Implantology And Periodontics
Pittsford, USA
09.2012 - 04.2015
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Associates - Communication And Media Arts
Monroe Community College
Rochester, NYSkills
- Insurance Procedures
- Patient Scheduling
- Understanding of Insurance Details
- Patient Referrals
- Authorizations
- Claim Research
- Benefit Coverage
- Effective Communication Skills
- Proficiency in Software
- Interpersonal Skills
- ICD-10 Coding Familiarity
- Attention to Detail
- Telephone Etiquette
- Critical Thinking Abilities
- Clinical Documentation Improvement
- Prior Authorization Process
- Professionalism and Ethics
- Insurance Verification
- Referral Coordination
- Appointment Scheduling
- Documentation and Paperwork
Timeline
PATIENT SUPPORT/PRIOR AUTHORIZATION SPECIALIST
Physical Therapy Services Of Rochester
06.2015 - Current
PATIENT CARE COORDINATOR
Progressive Implantology And Periodontics
09.2012 - 04.2015
Associates - Communication And Media Arts
Monroe Community College