Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Pocwierz

Summary

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

16
16
years of professional experience

Work History

Sales Assistant

Warby Parker
11.2022 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • helped open 2 NOS
  • worked in a training store

Front Desk Receptionist

Inclima Eyecare
03.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Customer Service Representative

Kohl's
11.2008 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Education

Bachelor of Science - Elementary Education

Gwynedd Mercy University
Gwynedd Valley, PA
05.1996

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Processing payments
  • Opening and closing procedures
  • Product Merchandising

Timeline

Sales Assistant

Warby Parker
11.2022 - Current

Front Desk Receptionist

Inclima Eyecare
03.2019 - 03.2020

Customer Service Representative

Kohl's
11.2008 - 03.2019

Bachelor of Science - Elementary Education

Gwynedd Mercy University

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Stacey Pocwierz