MS Office, EMR: Epic, Allscripts, Navinet, Epaces,
Stacey Porter
Brooklyn,NY
Summary
Dedicated and goal-oriented clerical professional with experience managing diverse Clerical / Administrative duties. Utilizes strong organizational skills and attention to detail to ensure smooth office operations. Knowledge of administrative procedures and software applications critical for supporting business functions with swift capacity to learn and apply new skills. Seeking to work with a dynamic team and committed to leveraging several years of these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Clerical Associate III
NYC HEALTH & HOSPITALS: SOUTH BROOKLYN HEALTH HOSPITAL
02.2024 - Current
- Coordinated patient scheduling and managed appointment systems to optimize clinic operations.
- Maintained accurate medical records using electronic health record (EHR) systems to ensure compliance.
- Assisted in billing and insurance verification to streamline financial operations and reduce errors.
- Trained new clerical staff on hospital protocols and administrative procedures to enhance team efficiency.
- Collaborated with healthcare professionals to support patient care initiatives and improve service delivery.
- Monitored inventory levels of office supplies, ensuring timely replenishment to maintain operational efficiency.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
Clerical Assistant
SUNRISE SYSTEMS INC. STAFFING AGENCY
12.2022 - 02.2024
- Use Epic EMR software to register, check-in patients and schedule appointments in various medical departments in an out-patient setting.
- Perform clerical duties in GYN/OBGYN, Hematology / Oncology, Pediatrics, Primary Care, Medical Specialties, Ophthalmology, Dermatology / Allergy Clinics as well as Surgical Clinic which includes: Neurosurgery, Breast, Bariatrics, ENT, Colorectal, General Surgery, Hand, Plastics, Head & Neck, Thoracic, Vein, Vascular, Orthopedic, Sclerotherapy.
- Verify insurance eligibility, collect copays and update Epic Referral Work-queues.
- Answer switchboard and perform general office duties in document scanning, printing, photocopying, faxing, typing, data entry, etc.
- Update patient’s demographics and insurance information while following all HIPAA regulations and policies.
- Verify health insurance via EPACES and Health Insurance Portals.
- NYC Health & Hospitals: South Brooklyn Health Hospital – Contract
Front desk Support Staff / Intake Coordinator
BRIDGE BACK TO LIFE CENTER
03.2022 - 07.2022
- Registered & Scheduled patients in the INSYNC EMR. Data Entry, Answer Phones. General Office Duties.
- Received patient’s Intake/Referral information via phone and scheduled appointments for Mental Health and Substance Abuse Services with Clinicians.
- Answered and made all phone calls in a professional and courteous manner.
- Collected copayments and verified insurance eligibility via phone and ePaces website.
Medical Receptionist
MEDRITE URGENT CARE
08.2021 - 12.2021
- Answered all phone calls in a professional and courteous manner, performed Data Entry. Scheduled, registered patients, do follow up calls with patients, Completed EPS, Workers Comp forms.
- Used the following software to register both Covid-19 testing and Urgent Care patients, ClockWise, Experity/VelociDoc EMR, ZipWhip, Gmail, ePaces and NaviNet insurance portal.
Unit Clerk
HIREPOWER PERSONNEL STAFFING AGENCY
02.2021 - 04.2021
- Greeted visitors and answered Patient Call System and switch board promptly and courteously. Transferred calls and referred to appropriate staff. Initiated calls and pages to members of the Health Care Team.
- Performed receptionist functions related to information management, unit safety and general public relations responsibilities.
- Performed all clerical functions related to managing and maintaining the patient's medical record. Assisted in the chart completion process and assumed responsibility by maintaining and discharging charts in appropriate order in accordance with the standards of Medical Records.
- Compiled deficiency information and working with members of the Health Care Team to complete charts.
- Used Epic EMR software to maintain census and assisted in admissions, discharges, transfers including tracking of beds. Ordered transportation for patients and lab specimens. Faxed Reports and performed other assignments as requested.
- Received and maintained inventory for the patient care area.
- NYC Health & Hospitals: South Brooklyn Health – Contract
SharePoint Coordinator
TOTALMED STAFFING AGENCY
01.2020 - 03.2020
- Contacted HealthFirst members to schedule Nurses who will perform evaluations based on their needs.
- Used Outlook, Google Maps, ePaces, UAS NY and other related software to research members status, schedule and coordinate appointments in Nurse’s calendars.
- Data entry and updated CCMS Tracker and SharePoint software of scheduled and completed Nurse Visits and performed other assignments as requested.
- HealthFirst – Contract cut short due to Covid-19 Outbreak
Administrative Assistant
EXECU-SEARCH GROUP STAFFING AGENCY
02.2018 - 11.2019
- Data Entry. Appointment Scheduling and updated and closed case of children’s information via Content Management System (CMS) software as requested.
- Operated Switch Board and prepared and organized patients’ charts for audits.
- Maintained quality assurance of over 500 active Early Intervention (EI) physical records
- Requested Medical Records and Prescriptions from Hospitals & Doctors.
- Administered tasks and inputted information provided into the NYEIS program to manage the Early Intervention Program (EIP).
- Requested, obtained Service Authorizations and submitted EI Referrals for approval via NYEIS program.
- Ensured accuracy to the Individualized Family Service Plan (IFSP) and Therapist’s billing and Session notes.
- Assisted Service Coordinators in appointment scheduling, maintaining children active services.
- Billed for services performed by both Therapists and Service Coordinators.
- Infant and Child Learning Center / Stanley Lamm Institute Preschool - Contract
Education
High School Diploma - Medical Administrative Assisting, Phlebotomy, EKG / ECG, Medical Office, Medical Billing & Coding, Medical Insurance
State University of New York
01.2011
High School Diploma - undefined
El Dorado Senior Comprehensive School
01.1997
Skills
- EPIC EMR, Allscripts EMR, Insync EMR, Experity/VelociDoc EMR, ePaces, NaviNet
- Switch Board, Data Entry, Typing, Customer Service, General Office Duties
- Verbal and written communication
- MS Word, Outlook, Excel, Intakes & Referrals, SharePoint, CCMS Tracker
- Schedule Appointments, Authorizations, Insurance Verification, Copay Collection, Medical Terminology
- Early Intervention / NYEIS, UAS NY, CMS, Intake/Referral Forms
- Filing systems, Scanning documents, Patient charting
- Team Player
- Certified Medical Administrative Assistant
- Certified EKG / ECG Technician
- Certified Phlebotomy Technician
Certification
- Certified Medical Administrative Assistant (CMAA) - (2011)
- Certified EKG/ECG Technician (CET) - (2011)
- Certified Phlebotomy Technician (CPT) - (2011)
Work Preference
Work Type
Full TimeSoftware
Languages
English
Native or Bilingual
Timeline
Clerical Associate III
NYC HEALTH & HOSPITALS: SOUTH BROOKLYN HEALTH HOSPITAL
02.2024 - Current
Clerical Assistant
SUNRISE SYSTEMS INC. STAFFING AGENCY
12.2022 - 02.2024
Front desk Support Staff / Intake Coordinator
BRIDGE BACK TO LIFE CENTER
03.2022 - 07.2022
Medical Receptionist
MEDRITE URGENT CARE
08.2021 - 12.2021
Unit Clerk
HIREPOWER PERSONNEL STAFFING AGENCY
02.2021 - 04.2021
SharePoint Coordinator
TOTALMED STAFFING AGENCY
01.2020 - 03.2020
Administrative Assistant
EXECU-SEARCH GROUP STAFFING AGENCY
02.2018 - 11.2019
High School Diploma - undefined
El Dorado Senior Comprehensive School
High School Diploma - Medical Administrative Assisting, Phlebotomy, EKG / ECG, Medical Office, Medical Billing & Coding, Medical Insurance
State University of New York