Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacey Powell

Buffalo,NY

Summary

Offering compassionate and patient demeanor, eager to learn and grow in recovery support field. Brings foundational understanding of addiction recovery principles and strong interpersonal communication skills. Ready to use and develop problem-solving and active listening skills in Peer Recovery Specialist role.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Crew Member

McDonalds
10.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Server

Pizza Hut
02.2023 - 06.2023
  • Escorted customers to tables
  • Presented menus answering questions about menu items
  • Informed customers of daily specials
  • Took orders and enter into computer
  • Served food and beverages
  • Served 40 or more customers at one time
  • Checked with customers to ensure they were enjoying their meals and took action to correct any problems
  • Prepared itemized checks
  • Set and cleared tables; stocked service areas
  • Closing at end of night
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Supervisor/Customer Service

Tim Hortons
05.2016 - 01.2021
  • Supervised 17+ employees
  • Opened and closed store
  • Inventoried and ordered supplies and food
  • Ensured compliance with all health and safety regulations
  • Interviewed, hired and fired employees
  • Trained staff
  • Personnel actions: resolved personnel problems
  • Recorded closing paperwork and cash/safe drop
  • Handled customer service inquires and resolved customer concerns
  • Responded around-the-clock to emergency situations

Secretary (Admissions)

Jamestown Community College
01.2015 - 01.2021
  • Scheduled, cancelled and rescheduled appointments
  • Greeted students and employees
  • Maintained records and filing
  • Helped prospective students apply to school
  • Assisted student with financials aide process
  • Accepted applications from students
  • Attend college recruitment fairs both on-site and off-site locations
  • Worked with student activities to expand outreach
  • Updated student information the school database as it changed
  • Answered incoming calls
  • Utilized: Word, Excel, PowerPoint, QuickBooks & Outlook
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Volunteer

The Bridge
04.2018 - 10.2019
  • Sorted thru donations and restock shelves
  • Customer service
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Volunteer

Warming House
06.2016 - 06.2018
  • Prepared and served food to the homeless
  • Customer service
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Direct Support Staff

Rehabilitation Center
01.2010 - 06.2016
  • Responsible for activities of daily living
  • Monitored and recorded vital signs
  • Assisted patients with bathing, feeding, ambulation and toileting
  • Cared for 12 patients
  • Ran errands and household shopping
  • Operated hoyer lifts and oxygen tanks
  • Administered medications
  • Cleaned and sanitized house
  • Measured and emptied catheter bag
  • Reported observations and changes in condition of patient
  • Maintained daily records of condition of patient

Customer Service

Wendy's
01.2015 - 01.2016
  • Operated touch screen register; took orders and cashed out customers
  • Closed store
  • Cooked orders / accommodated special orders
  • Cleaned and sanitized food preparation areas
  • Helped train new workers
  • Ran drive-thru window: took money, took order and presented food
  • Established good customer relations
  • Operated grills and deep fryers
  • Operated industrial food preparation and cleaning equipment
  • Increased repeat business by delivering exceptional customer service experiences consistently.
  • Promoted a positive dining experience through exceptional customer service.
  • Provided exceptional customer service, addressing concerns professionally and empathetically.

Waitress

Seneca Allegany Casino
01.2005 - 02.2009
  • Escorted customers to tables
  • Presented menus answering any questions
  • Informed customers of daily specials
  • Wrote orders and enter into computer
  • Served food and beverages
  • Served 40 or more customers at a time
  • Served banquet parties
  • Set and cleared tables
  • Prepared itemized checks
  • Stocked service areas
  • Opened and closed restaurant
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

High School Diploma -

Olean High School
Olean
06-2004

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Customer engagement
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Resilience and persistence
  • Complex Problem-solving
  • Performance improvement
  • Willingness to learn

Certification

CRPA-P: Certified Recovery Peer Advocate-Provisional: Best Self Advocacy Program December 2024

Timeline

Crew Member

McDonalds
10.2024 - Current

Server

Pizza Hut
02.2023 - 06.2023

Volunteer

The Bridge
04.2018 - 10.2019

Volunteer

Warming House
06.2016 - 06.2018

Supervisor/Customer Service

Tim Hortons
05.2016 - 01.2021

Secretary (Admissions)

Jamestown Community College
01.2015 - 01.2021

Customer Service

Wendy's
01.2015 - 01.2016

Direct Support Staff

Rehabilitation Center
01.2010 - 06.2016

Waitress

Seneca Allegany Casino
01.2005 - 02.2009

High School Diploma -

Olean High School

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Stacey Powell