Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Stacey Purvis

Office Administration
Paragould,AR
Stacey Purvis

Summary

N.

Overview

5
years of professional experience

Work History

Sitel

Product Expert
01.2023 - 04.2023

Job overview

Answer inbound calls and assisting clients with purchase of TurboTax products and filling errors. Answering general tax questions

Concentrix

Tax Expert
01.2022 - 04.2022

Job overview

Answer inbound calls and chats, Assisting clients with filing tax returns. The purchase of TurboTax products and correcting filling errors. Answering general tax questions.

Alorica

Customer Care Representative
10.2021 - 01.2022

Job overview

Answering inbound call. Assisting customers with customer care needs, including selling phones, changing plans, opening new account, updating account information, accepting payments connecting and disconnecting services. Harboring a one call resolution experience for the client.

Ballard Trucking Company Of Mississippi LLC.

Executive Secretary/Dispatcher/Office Manager
10.2018 - 09.2021

Job overview

Handling everyday office needs. Answering and making calls to clients and employed drivers of the company. Filing and applying for any permits, licenses and registration needs for office and fleet. Payroll and human services responsibilities. Booking and dispatching freight

Education

Colorado Technical University
Colorado Springs, CO

Associate of Arts from Business Management
01.2018

University Overview

Mccomb High School
Mccomb, MS

GED
05.2001

University Overview

Skills

  • Technology Integration
  • Corrective Actions
  • Customer Loyalty
  • Clerical Support
  • Training and Development
  • Office Meetings
  • Operational Efficiency
  • Critical Thinking
  • Cash Register Operations
  • Filing Systems
  • Progress Tracking
  • Company Quality Standards
  • Carrier Relations
  • Customer Needs Assessments
  • Customer Satisfaction
  • Client Relationships
  • Maintaining Clean Work Areas
  • Customer Referrals
  • Excellent Verbal Communication Skills
  • Billing Procedures

Timeline

Product Expert
Sitel
01.2023 - 04.2023
Tax Expert
Concentrix
01.2022 - 04.2022
Customer Care Representative
Alorica
10.2021 - 01.2022
Executive Secretary/Dispatcher/Office Manager
Ballard Trucking Company Of Mississippi LLC.
10.2018 - 09.2021
Colorado Technical University
Associate of Arts from Business Management
Mccomb High School
GED
Stacey PurvisOffice Administration