Stacey Raybon
Customer Service
Suffolk,VA
Summary
Dynamic customer service professional with a proven track record at the State of Virginia DMV, excelling in complaint handling and problem resolution. Adept at multitasking and maintaining accurate records, I deliver tailored solutions while fostering strong customer relations. Recognized for my empathy and commitment to enhancing client experiences in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Customer Service Generalist
State Of Virginia Dept of Motor Vehicle
08.2023 - Current
- Provided exceptional customer service, processing appox 35 transaction, resolving inquiries and complaints efficiently per day. On an average time of 10 minutes per transaction
- Maintained accurate records of customer interactions and transactions.
- Adapted quickly to new policies and procedures, ensuring compliance across operations.
- Participated in regular team meetings, contributing insights for better serving customers needs and expectations.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers and maintained adequate cash supply.
- Provided comprehensive support for customer inquiries and transactions, ensuring accurate information delivery.
Drivers License Examiner
State Of Florida - FDOT
07.2021 - 08.2023
- Conducted comprehensive driving tests to evaluate candidate skills and ensure compliance with state regulations.
- Assessed applicant documentation for accuracy and completeness, enhancing overall processing efficiency.
- Provided clear instructions to candidates, fostering a comfortable testing environment and reducing anxiety.
- Contributed to a safer community by ensuring only qualified individuals were granted driver''s licenses.
- Educated applicants on safe driving habits and traffic laws as part of their driver''s license examination experience.
- Mitigated potential safety risks during road tests by promptly identifying dangerous behaviors or actions from applicants being evaluated.
- Provided exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.
- Administered written tests and practical driving examinations to evaluate applicant knowledge and skill levels.
- Ensured compliance with state requirements by thoroughly reviewing each applicant''s documentation before administering exams.
- Adapted quickly to changing policies or procedures in order to continue providing accurate assessments under various circumstances or conditions.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Walmart
Cashier Customer Service
09.2020 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Internet Fulfillment
Lowes Home Improvement
05.2020 - 07.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Various Positions
AT&T Communications
06.1991 - 10.2019
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree -
Miami Dade College
Miami, FLHigh School Diploma -
Southwest Miami Sr High School
Miami, FL01-1986
Skills
- Empathy display
- Upselling strategies
- Cross-selling techniques
- Aegis CRM
- Shipping and receiving
- Relationship building
- Medical terminology
- Client relations
- Team development
- Shipping procedures
- Microsoft Office Suite
- Building rapport
- Cultural awareness
- Store maintenance
- Sales expertise
- Stress management
- Stock management
- Technical support
- Account management
- Live chat support
- Sales closing
- Business development
- Proofreading
- Report preparation
- Conflict mediation
- Escalation management
- Service upselling
- Retail store support
Timeline
Customer Service Generalist
State Of Virginia Dept of Motor Vehicle
08.2023 - Current
Drivers License Examiner
State Of Florida - FDOT
07.2021 - 08.2023
Walmart
Cashier Customer Service
09.2020 - 07.2021
Internet Fulfillment
Lowes Home Improvement
05.2020 - 07.2020
Various Positions
AT&T Communications
06.1991 - 10.2019
No Degree -
Miami Dade College
High School Diploma -
Southwest Miami Sr High School