Stacey Reagan
Greenville,USA
Summary
Results-driven Quality Technician with extensive experience at Byrne Electrical Specialist, skilled in root cause analysis and process improvement. Proven ability to enhance product quality and compliance through effective inspections and team leadership. Adept at utilizing measurement tools and fostering strong customer relations, ensuring operational excellence and high standards.
Overview
21
21
years of professional experience
Work History
Quality Technician
Byrne Electircal Specialist
Lakeview, Michigan
10.2024 - Current
- Conducted quality inspections on electrical components and assemblies.
- Documented inspection results and non-conformance reports accurately.
- Collaborated with production teams to resolve quality issues promptly.
- Utilized testing equipment to assess product performance standards.
- Assisted in maintaining compliance with safety and quality regulations.
- Participated in continuous improvement initiatives for quality processes.
- Analyzed data from quality tests to identify trends and recommend improvements.
- Ensured that all materials meet required specifications before releasing them for use in production.
- Performed calibration checks on measuring instruments used in the production process.
- Documented test results in accordance with established procedures.
- Monitored production processes to identify potential quality issues and recommend solutions.
- Conducted training sessions for employees related to quality assurance techniques and procedures.
- Investigated customer complaints about product defects or deviations from specified requirements.
- Conducted root cause analysis on non-conforming parts, identified corrective actions, and reported findings to management.
- Assisted in preparing internal audit schedules and conducted audits as required by company policies or customers' requests.
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Provided technical support to other departments regarding product quality issues.
- Participated in continuous improvement initiatives such as Lean Manufacturing practices.
- Reviewed supplier documentation for compliance with standards, regulations, and customer specifications.
- Analyzed informational results, noting discrepancies to assist problem resolution.
- Researched and logged quality performance data within database system.
- Monitored production processes to ensure compliance with quality standards.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Assisted with correcting systemic problems in order to eliminate errors.
- Trained employees in proper equipment use and product testing procedures.
- Performed visual inspections of finished products.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Identified quality problems and recommended solutions.
- Received raw materials and conducted thorough inspections to ensure quality standards were met.
- Facilitated CAR meetings across all plants and tracked progress on task completion.
Supervisor - Plant 1, 1st Shift
Byrne Electrical Specialist Inc
Rockford, MI
05.2020 - 10.2024
- Oversaw all production floor areas in Plant 1 for nearly 2 years, ensuring smooth operations and adherence to quality standards.
- Led efforts to enhance assembly line efficiencies, consistently meeting timelines for priority customer orders.
- Managed production lines for high-priority clients including Steelcase, Allmus, and Herman Miller.
- Managed diverse operations including CNC, frames, tamper-resistant simplexes, and various assembly lines, ensuring timely production and quality control.
- The areas I oversee now all produce products for three different locations in Michigan.
- We have two plants in Rockford, Mi and one in Lakeview, Mi that we have to provide cords, frames, kits, mesh, stamped and TR simplexes, subassemblies, and CNC parts to.
- I am also in charge of our Water spiders which are employees that pull orders.
- This means they pull all the components needed for the assembly builders to build parts for an order.
- It is my job to make sure my product needed for the other plants gets out on time and is built to the best quality.
- I also make sure that the inventory stays stocked in their areas so that the maximum efficiencies can be obtained.
- I work closely with Customer Relations and Purchasing to make sure components needed to complete parts are in and if we are not going to get them we need to make sure we are communicating with our customers through Customer Relations.
- I am in charge of taking care of all my employees' timesheets and conducting reviews/raises for them as well.
- Managed multiple responsibilities within operations at Byrne to ensure efficiency.
- To tackle all that they ask from me I have to stay self-driven, be able to handle a lot of stress, learn fast and think on my feet.
- Coordinated team schedules and monitored work assignments.
- Trained new employees on safety protocols and operational procedures.
- Ensured compliance with industry regulations and safety standards.
- Maintained inventory of electrical supplies and equipment.
- Facilitated communication between project managers and field teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 25+ employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Developed strategies to improve team performance and productivity.
- Streamlined workflow processes, reducing project completion times.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Negotiated with suppliers to secure cost-effective resources.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed team of 25+ employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster a pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Quality Control Auditor
Byrne Electrical Specialist Inc
Rockford, MI
05.2017 - 05.2020
- Here I perform 100% Audits on random orders or orders chosen by our customers due to RMAs or other issues that may arise.
- I also assist in performing Launch Audits on new products.
- I help fix paperwork and help the lines with any questions they may have on their work.
- Record data findings and bring reworks to the supervisors so that they can have the problem fixed.
- I also help find the root cause of these problems so that we can prevent them from happening again.
- I work closely with everyone on the floor helping with problem solving.
Special Forces: Line aid
Byrne Electrical Specialist Inc
Rockford, MI
02.2017 - 05.2017
- Recorded simplex and plastic inventory to maintain accurate stock levels.
- Ordered plastic and simplexes.
- Ordering bulk packaging and recording boxes for orders over 50pcs for warehouse.
- Audited fixture shelf while supervising lines, providing assemblers with necessary parts and clarifying paperwork and new product inquiries.
- Managed inventory of extra products and rejected parts to ensure proper handling.
- Recording rejected parts into the computer system.
- Conducted 100% audits on required parts and Herman Miller as of 8/28/17, documenting findings in the quality system.
Assembly Line Worker
Byrne Electrical Specialist Inc
Rockford, MI
06.2016 - 02.2017
- Assembling electrical parts by using the appropriate tools and paperwork for our customers.
- I also package the finished parts as well.
Assistant Store Manager
KFC/A&W
Cedar Springs, MI
01.2006 - 01.2008
- Started with the sandwich line, learned how to work grill myself, moved to sandwich and grill at the same time.
- Continued to learn front pack then drive thru without ever being trained.
- I was given the opportunity to be a cook but I was leaving for school so they allowed me to come back and work for them during summer break.
- When I returned home after school I learned every position in the store and I became an assistant store manager for about two years until I found Byrne Electrical.
Receptionist
Classic Hair Design
Grand Rapids, MI
01.2005 - 01.2006
- Provide customer service, clean, do laundry, answer the phone, and do anything that is needed from a stylist.
Assembly Line Worker
PeopleLink
Rockford, MI
10.2015 - 06.2016
- Completed a temporary assignment through PeopleLink for Byrne Electrical, which resulted in full-time hiring in June 2016.
Education
Bachelors Degree - Exercise Science, Biology
Olivet College
Olivet, MI05-2012
High school or equivalent -
Cedar Springs High School
Cedar Springs, MI06-2008
Skills
- Quality inspections
- Dimensional inspection
- Inspection techniques
- Proficiency using inspection and measurement tools (calipers, micrometers, gauges)
- Ability to read and interpret engineering drawings and specifications
- Process improvement
- Root cause analysis
- Compliance auditing
- Process monitoring
- Data analysis
- Inventory management
- Workflow coordination
- Team leadership
- Employee training
- Time management
- Problem solving
- Attention to detail
- Conflict resolution
- Effective communication
- Customer relations
- Certified in Hi-Lo operation
- Basic computer skills, including data entry and Microsoft Office
- experience in quality inspection or manufacturing environment preferred
- experience in quality inspection or manufacturing environment preferred
Volunteer Experience
- Volunteer Soccer Coach, GRAC, 04/22
- Volunteer, Minute to Win it fundraiser, 01/12
- Volunteer, St. Philip High School, 01/12
- Volunteer, Eaton County Humane Society, Olivet, MI, 10/10-12
- Volunteer, Maple Wood, Marshall, MI, 10/10
- Service Day Volunteer, Bird Sanctuary Cleanup, Olivet, MI, 10/10
- Service Day Volunteer, Keydron River Cleanup, 09/09-10
- Volunteer, Cutler Open House, 09/08
- Volunteer, Soccer Camp, Cedar Springs, MI, 07/07
- Volunteer Referee, Special Olympics, Caledonia, MI, 07/07
- Participant, Polar Plunge, Grand Rapids, MI, 06/06-09
- Volunteer, Metron of Cedar Springs, 05/06-06
Activities
- Phi Epsilon Kappa, 11/12
- Soronian Literary Society, Grounds Manager, 10/12
- Alpha Pi Upsilon Medical Sciences Honor Society, 08/10
- Science Club, 08/10
- All-Conference, All-Academic, MVP, Varsity Soccer, Cedar Springs High School, 06/08
- Honor Roll, 6th to 12th grade, Cedar Springs High School
Timeline
Quality Technician
Byrne Electircal Specialist
10.2024 - Current
Supervisor - Plant 1, 1st Shift
Byrne Electrical Specialist Inc
05.2020 - 10.2024
Quality Control Auditor
Byrne Electrical Specialist Inc
05.2017 - 05.2020
Special Forces: Line aid
Byrne Electrical Specialist Inc
02.2017 - 05.2017
Assembly Line Worker
Byrne Electrical Specialist Inc
06.2016 - 02.2017
Assembly Line Worker
PeopleLink
10.2015 - 06.2016
Assistant Store Manager
KFC/A&W
01.2006 - 01.2008
Receptionist
Classic Hair Design
01.2005 - 01.2006
Bachelors Degree - Exercise Science, Biology
Olivet College
High school or equivalent -
Cedar Springs High School