STACEY L REAVES

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Viewing clients applications and holding over the phone/in person interviews for hiring new security guards, along with helping guards process paperwork for commission license.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Answering inbound calls and making out bound to clients about there Snap Benefits. Also conducting interviews over the phone with clients and processing there application for approval.
• Provided exceptional customer service during interactions with applicants in-person or via phone communications, ensuring a positive experience for each individual.
• Increased client trust by maintaining strict confidentiality when handling sensitive personal information related to their cases.

Researched and resolved billing discrepancies to enable accurate billing.

Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

Monitored customer accounts to identify and rectify billing issues.

Provided excellent customer service, developing and maintaining client relationships.

The Billing Specialist will follow up on requisitions(using the LIMS system) with missing information (billing information) and process the payments. The main qualifications are great customer service skills, customer experience with outbound and inbound calling and following up with clients, medical providers processing payments using Waystar.

• Works cooperatively with all members to support the organization and to deliver excellent customer service
• Supports the team in meeting financial, clinical services
• Process incoming and outgoing referrals and prior authorizations including intake, notification and census roles
• Prioritizes and organizes its own work to meet agreed upon deadlines
• Works with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/ or providers
• Assist the clinical staff with setting up documents and also performing other duties as assigned.

• Answering inbound calls and assisting card members with redeeming their rewards on their account’s
• Answering or solving problems for bankers with card members in the branches or filling fraud claims on charges that appear on accounts.
• Assistance business card holders with multiple cards on accounts and processing payments for all card holders.

• Included but not limited to complete claim assessment, evaluating and pulling Workers Comp, Property, and
• Casualty pending approval
• Client batches were assigned and prioritized based on document type (when sorted and scanned in the DMC)
• Attention to detail and processes was a must to confirm the accuracy of all data input for claimant information
• Employee
• Resolution Tech
• As a member of the resolution technical team, I resolved critical and immediate issues associated with client needs and documentation and endured correct routing to company Content Manager i.e
• Correcting claim attachments, insufficient document naming, and/or organization
• Resolutions also handled “rush items” to be processed quickly with minimum errors, as well as processing FROI’s and legal documentation on a priority basis.

• Cosmetics consultant for Clinique cosmetics
• Gained regular clientele through sales effort and beauty advice to customers and also an Accredited
• Consultant
• Strengths: Time-management, resilient, organized, dedicated and detail oriented, honest, dependable, articulate, and resourceful.

• Extensive cash handling, depositing incoming checks
• Working on many time deadlines for courier pickups and deliveries.

• Receiving in bound calls
• Answering questions that customers may have about their accounts or extending credit limits according to company standards
• Various accounts duties and data entry.