Summary
Overview
Work History
Education
Skills
Timeline
Generic
STACEY REDDEN

STACEY REDDEN

Port Huron,MI

Summary

Optimistic, creative and hardworking Career looking to join passionate team at unique store. Expert at helping customers find items, discover new products and enjoy positive overall store experience. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Versatile Cashier with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Shopify POS software and customer service. Skilled at Communications with dedication to efficiency and accuracy. Responsible and mature [Job Title] thriving in fast-paced environments. Capable of working as part of a team to achieve sales goals. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 2 years of experience to dynamic new position.

Overview

4
4
years of professional experience

Work History

Customer Service Rep/Cashier Sales Associate

Walmart
Fort Gratiot , MI
07.2017 - 12.2018
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance
  • Entered all sales into cash register to record purchases
  • Quickly and accurately counted drawers at start and end of each shift
  • Worked closely with Management to solve problems and handle customer concerns
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
  • Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
  • Followed standardized procedures for issuing cash refunds
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support
  • Counted cash in register drawer at beginning and end of shift
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Assisted customers with locating and choosing merchandise in any store department
  • Assisted customers by answering questions and fulfilling requests
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally
  • Used POS system to enter orders, process payments, and issue receipts
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers manage large purchases by collecting items from shelves and storage locations

Sales Associate

Macys
Fort Gratiot, MI
10.2016 - 01.2017
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Preserved perfect attendance record for 4 months
  • Boosted sales by conferring with customers to evaluate [Product or Service] requirements and recommend best-fit company offerings
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise

Hostess

1994
Port Huron, Michigan
03.2015 - 07.2015
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 15%
  • Managed wait staff of 10, serving 20 tables daily for [Number]-star fine dining establishment
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Monitored seating area and checked restrooms every hour to keep spotless
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Took information about guests' party size, led to seating, offered menus and [Action]
  • Helped Servers by taking drink orders, kids and apps

Education

High School Diploma -

Lincoln High School
Warren, MI
06.2012

Some College (No Degree) - Music

Macomb Community College
Warren, MI

Certificate - Cosmetology

Paul Mitchell The School Great Lakes
Port Huron, MI
08.2014

Skills

  • Written and verbal communication
  • Product and service sales
  • Cash register operations
  • Customer assistance
  • Product promotions
  • Customer relations
  • Merchandising expertise
  • Point-of-sale system operation
  • Cash register operation
  • ServSafe
  • Multi-tasking ability
  • Product restocking
  • Coupons and gift cards
  • Product knowledge
  • Currency counting
  • Check cashing
  • Credit card processing
  • Cash handling
  • Cleaning and sanitizing
  • Cleanliness
  • Maintaining store appearance
  • Refunds and exchanges

Timeline

Customer Service Rep/Cashier Sales Associate

Walmart
07.2017 - 12.2018

Sales Associate

Macys
10.2016 - 01.2017

Hostess

1994
03.2015 - 07.2015

High School Diploma -

Lincoln High School

Some College (No Degree) - Music

Macomb Community College

Certificate - Cosmetology

Paul Mitchell The School Great Lakes