Stacey Reddy
Clearfield
Summary
Pursuing a position that will fully utilize extensive event planning and coordination experience, combined with the proven ability to build and manage relationships with high-profile clients, and provide optimal customer service in order to enhance satisfaction and retention in a competitive market.
Thank you for taking a few minutes from your busy schedule to review my qualifications. I am interested in furthering my career by exploring employment opportunities with your organization. As indicated on my resume, I have extensive experience in multiple professional environments, encompassing business ownership, consultative sales, high-profile client relations, and event coordination. With a proven record of developing and executing creative special events, listening to clients in order to identify individual travel needs, and capturing market share in competitive arenas, I am confident that my skills provide the foundation of experience that you require. I offer solid organizational skills for handling multiple projects, a proven record for providing optimum levels of customer service, and ensuring client retention. I have effective rapport-building and relationship management skills necessary for developing business. I would welcome an interview to discuss your current and long-range objectives, as well as to determine how my strengths and skills will best complement your organization. I am positive I possess the experience, drive, and commitment to excellence to make an immediate contribution to your team. Thank you for reviewing my résumé. I look forward to meeting with you in the near future.
Overview
32
32
years of professional experience
Work History
Homemaker/Caregiver
Reddy, Set, Clean
Clearfield
05.2024 - Current
- Ensured safe, organized, and supportive environment within busy household.
Managed scheduling and appointment coordination for efficient time usage.
Administered household budgets to maintain financial health.
Executed meal planning and preparation to cater to dietary requirements.
Maintained cleanliness and functionality of home through regular upkeep practices.
Delivered attentive care by assisting with mobility and daily living activities.
Monitored wellbeing closely, ensuring compliance with medication regimens.
Developed strong multitasking abilities, patience, and effective communication under pressure.
Owner/Operator
Sable & Lace Enterprises
Tulsa
01.2002 - Current
- Established a consulting and event planning operation with an emphasis on weddings and special events, encompassing both large and small scale.
- Consult with clients regarding budget, location and individual requirements in order to negotiate optimal terms with vendors, coordinate logistics, service staff and oversee all aspects of events.
- Design and create innovative, customized costumes and wedding gowns for a wide variety of clients.
- Consistently recognized for award-winning, outstanding design work.
Homemaker/Caregiver
Carson City
05.2018 - 03.2021
- Oversaw daily household operations, creating a safe and organized living space.
Scheduled and coordinated appointments to streamline family commitments.
Managed budgeting processes for effective financial oversight.
Executed meal planning and preparation to promote healthy eating habits.
Ensured home cleanliness and functionality for optimal comfort.
Delivered compassionate care through support of daily activities and mobility assistance.
Monitored health conditions, maintaining strict medication compliance.
Honed multitasking abilities, communication skills, and calmness under pressure.
Independent Contractor, Consumer Relations, Entertainer
Barre Enterprises Group
Carson City
06.2015 - 07.2018
- Developed solutions to defined tasks, problems, and projects using specialized foundational knowledge.
- Compiled, analyzed and modeled data to support recommended changes.
- Built and improved business intelligence tools and systems to meet current and expected operations needs.
- Leveraged information from industry reports, public databases and other sources to understand and evaluate trends.
- Gathered, aggregated, and modeled critical business data to forecast changing market variables.
- Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities.
- Applied analytical tools and methods to inform business decision-making processes.
- Mined available company and competitor data to fully understand the current market landscape and direct the development of strategic solutions.
Collector
HSBC
Tulsa
12.2002 - 05.2010
- Communicate with card holders who are in delinquency or over limit, in order to coordinate settlement schedules to collect past due fees and payments.
- Build rapport with clients to analyze individual financial situations and structure feasible payment plans.
- Ensure optimum levels of customer service with a record for the lowest transfers/escalations to supervisors.
Repossession Specialist/Co-Owner
State Motor Vehicle Recovery
Tulsa
05.2002 - 12.2002
- Built and managed relationships with lenders in order to win contracts and drive revenue.
- Utilized skip tracing methods to locate purchasers and retrieve motor vehicles which were in default of contractual obligations.
- Started company from ground up, with full accountability for management and operations.
Reservations Sales Representative
Trase Miller Technologies/AAV
Tulsa
06.1999 - 05.2002
- Processed inbound travel plan calls, arranged air and ground transportation, hotel accommodations and coordinated entertainment.
- Achieved the Million Dollar Club Recognition.
Booking Agent/Maintenance Liaison/ Payroll Liaison
Executive Aviation Logistics
Chino
10.1998 - 05.1999
- Planned special events, booked charter flights, handled catering, banquet services and special requirements, as well as monitored pilot per diems and coordinated aircraft maintenance.
- Served as a liaison between high-profile clients, subcontractors and staff.
Customer Support/ Merchant Support/ Inbound Sales
AT&T/Discover/Matrixx Marketing
Ogden
04.1994 - 02.1997
- Resolved customer and merchant issues through effective communication and problem-solving techniques.
Handled incoming calls, messages, and inquiries to ensure timely responses and resolutions.
Guided customers and business partners through products and services, enhancing user experience.
Supported merchants with account setup, order management, billing inquiries, and platform troubleshooting.
Identified customer needs and recommended optimal products or services to facilitate sales.
Closed sales while maintaining a professional demeanor and fostering positive relationships.
Ensured every interaction concluded positively, contributing to overall satisfaction.
Focused on accuracy and clarity to create seamless experiences for customers and merchants.
Education
Associate's degree -
Antelope Valley Junior College
Lancaster, CASkills
- Customer service
- Conflict resolution
- Scheduling management
- Budget management
- Business intelligence
- De-escalation techniques
- Critical thinking
- Data collection
- Active listening
- Multi-task management
- Call triaging
- 10-key
- Sales closing
- Strong teamwork
- Documentation
- Service standard compliance
- Customer relations
- Assertiveness
- System implementation
- Adaptability and flexibility
- Courteous demeanor
- Technical troubleshooting
- Credit adjustments
- Call center operations
- Tactful and diplomatic
- Technical support
- Paperwork processing
- Complaint handling
- Positive and professional
- Punctuality and reliability
- Problem resolution
- Reading comprehension
- Product and service solutions
- Decision-making
- Customer relationship management (CRM)
- Hospitality and accommodation
- Follow-up skills
- Grammar
- Escalation management
- Refunds processing
- Relationship management
- Attention to detail
- Problem solving
- Effective communication
Timeline
Homemaker/Caregiver
Reddy, Set, Clean
05.2024 - Current
Homemaker/Caregiver
05.2018 - 03.2021
Independent Contractor, Consumer Relations, Entertainer
Barre Enterprises Group
06.2015 - 07.2018
Collector
HSBC
12.2002 - 05.2010
Repossession Specialist/Co-Owner
State Motor Vehicle Recovery
05.2002 - 12.2002
Owner/Operator
Sable & Lace Enterprises
01.2002 - Current
Reservations Sales Representative
Trase Miller Technologies/AAV
06.1999 - 05.2002
Booking Agent/Maintenance Liaison/ Payroll Liaison
Executive Aviation Logistics
10.1998 - 05.1999
Customer Support/ Merchant Support/ Inbound Sales
AT&T/Discover/Matrixx Marketing
04.1994 - 02.1997
Associate's degree -
Antelope Valley Junior College