Stacey Rich
Cleveland,OH
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and deliver quality results independently. Recognized for exceptional communication and teamwork, consistently contributing to company goals and service excellence. Committed to continuous learning and innovation in the workplace.
Overview
12
12
years of professional experience
Work History
Corporate IT Support Specialist
Heilind Electronics
Mentor, Ohio
03.2025 - 06.2025
- Served as primary contact for technical service inquiries via calls and emails.
- Assisted coworkers and warehouse associates with technical questions using remote login tools.
- Managed various technical issues through email, live chat, and telephone support.
- Collaborated with IT team to define goals for system enhancements and upgrades.
- Escalated complex issues to senior staff, ensuring thorough resolution processes.
- Participated in after-hours on-call rotation to address critical support needs.
- Maintained detailed records of communication transactions and remedial actions taken.
- Installed and configured new computer systems and peripherals for staff members.
Product Marketing Assistant
Heilind Electronics
Highland Hts, OH
10.2019 - 02.2025
- Managed email correspondence with vendors, sales teams, and customers to ensure efficient communication.
- Collaborated with the product manager to achieve business objectives.
- Provided administrative support to the Marketing Manager on a daily basis.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Updated the computer system with pricing information to facilitate sales processes.
- Authorized pricing and sales decisions to enhance profitability.
- Preserved company gross profit percentage, contributing to consistent revenue growth.
- Worked closely with a team to successfully promote and sell sensor technology.
- Facilitated vendor partnerships to obtain favorable pricing on electronics, supporting cost management initiatives.
- Negotiated and maintained vendor contracts to secure favorable pricing and timely delivery for customers.
- Collaborated closely with sales team to align marketing strategies.
- Cultivated strong relationships with vendors and sales teams, fostering collaboration and enhancing product marketing strategies.
Warehouse Associate
Heilind Electronics
Mentor, Ohio
09.2017 - 10.2019
- Generated innovative solutions to enhance team performance and achieve outcomes.
- Collaborated with diverse coworkers to address product and service-related issues.
- Organized and prioritized tasks to efficiently meet service goals.
- Coordinated with Upper Management and Contractors to optimize Heilinds' newest facility.
- Trained corporate employees on new system processes and procedures.
- Instructed new warehouse associates on operational systems and functions.
- Worked closely with IT to resolve technical and logistical challenges.
- Provided support to colleagues, fostering a collaborative work environment.
- Troubleshoot daily issues.
- Executed warehouse procedures thoroughly to ensure optimal functionality of warehouse system.
- Performed duties as a warehouse customer service associate.
Sales Associate
Kohls
Parma, OH
08.2013 - 09.2017
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with the store team.
- Achieved credit card sales targets through effective customer interaction and product knowledge.
- Provided exceptional customer service and support to enhance shopping experiences.
- Maintained clean and organized sales floor to ensure a welcoming environment.
Education
High School Diploma -
Parma Senior High School
Parma, OH06-2011
Skills
- Advanced Excel Proficiency
- Troubleshooting
- Dependable and responsible
- Critical thinking
- Microsoft office
- Computer skills
- Record keeping and organization
- Physical organization
- Keyboarding and typing speed
- Flexible and adaptable
- Customer service
- Friendly, positive attitude
Affiliations
- Volunteering and fostering for cat rescues
References
References available upon request.
Timeline
Corporate IT Support Specialist
Heilind Electronics
03.2025 - 06.2025
Product Marketing Assistant
Heilind Electronics
10.2019 - 02.2025
Warehouse Associate
Heilind Electronics
09.2017 - 10.2019
Sales Associate
Kohls
08.2013 - 09.2017
High School Diploma -
Parma Senior High School
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