Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacey Roberts

Murfreesboro,TN

Summary

Offering strong organizational and problem-solving abilities, coupled with keen interest in learning and growing within management role. Contributes solid understanding of business operations and effective team collaboration skills. Ready to use and develop leadership and strategic planning abilities in PRACTICE MANAGER/LEAD MEDICAL ASSISTANT role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Bridgeman Enterprises
06.2014 - 10.2018
  • Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
  • Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
  • Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
  • Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
  • Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms
  • Analyzed financial data and prepared reports for senior management on budgeting, forecasting, sales trends, and profitability
  • Led cross-functional teams in executing special projects or initiatives aimed at improving operational efficiency or customer satisfaction
  • Managed inventory levels to optimize stock availability while minimizing excess inventory costs
  • Ensured compliance with company policies, procedures, and regulatory requirements across all departments
  • Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
  • Conducted regular performance evaluations of staff members to provide constructive feedback for professional development purposes
  • Coordinated marketing efforts with the marketing department to promote products or services effectively within the target market segment(s)
  • Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions
  • Streamlined communication channels between different departments resulting in improved collaboration among teams
  • Developed standard operating procedures (SOPs) for various tasks/processes leading to increased efficiency
  • Managed budgets effectively ensuring resources were allocated appropriately
  • Increased revenue through effective upselling techniques resulting in an XX% increase in average transaction value
  • Mentored junior staff members to enhance their skills and knowledge in the industry
  • Conducted market research to identify emerging trends and competitor strategies, providing valuable insights for strategic decision-making
  • Collaborated with HR department on recruitment efforts, including screening resumes, conducting interviews, and making hiring recommendations
  • Developed and implemented quality control measures to ensure consistent delivery of high-quality products or services
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.

Medical Assistant

Murfreesboro surgical specialist
01.2024 - Current
  • Specializing in Oncology, Thoracic, Colorectal, Endocrinology, General, and plastic surgery
  • Improved patient care by assisting with medical surgical procedures and maintaining a sterile environment.
  • Developed strong relationships with patients by providing compassionate care, fostering trust, and promoting a positive atmosphere during their surgical experience.
  • Reduced patient recovery time by effectively monitoring post-operative conditions and providing necessary care.
  • Enhanced patient comfort during surgical procedures by providing attentive support and communication.
  • Contributed to a collaborative healthcare team, providing assistance to nurses, physicians, and other staff as needed.
  • Achieved optimal instrument functionality through thorough sterilization processes, ensuring safe use in all surgical procedures.
  • Boosted efficiency levels in the office setting by consistently managing inventory, ordering supplies when needed, and keeping storage areas wellorganized.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted with transfer of patients from recovery room to operating room, providing care and support.
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.

Lead Medical Assistant

Sanitas
05.2022 - 01.2024
  • Implemented electronic health record system, improving accuracy of patient records and streamlining documentation process
  • Trained new medical assistants on clinical procedures, including taking vital signs, administering injections, and performing EKGs
  • Developed and implemented infection control protocols to ensure compliance with safety standards and prevent the spread of infections
  • Collaborated with physicians to assist in minor surgical procedures, maintaining sterile field and providing necessary instruments
  • Performed phlebotomy procedures with precision, collecting blood samples from patients for laboratory testing
  • Maintained inventory of medical supplies and equipment, monitoring stock levels to ensure availability for patient care needs
  • Assisted in the coordination of patient referrals to specialists or diagnostic facilities as per physician's orders
  • Provided compassionate care to patients during examinations or treatments, addressing their concerns and ensuring comfort
  • Conducted pre-visit screenings for patients, obtaining relevant medical history information prior to their appointments
  • Administered medications orally or via injections under the direction of healthcare providers while adhering to dosage guidelines
  • Educated patients on post-treatment care instructions including wound care management and medication administration techniques
  • Supported front desk operations by greeting patients, verifying insurance information, collecting co-payments accurately
  • Supervised a team of XX medical assistants, providing guidance and support in daily tasks and ensuring efficient workflow
  • Managed patient scheduling, optimizing appointment availability and reducing wait times by XX%
  • Developed effective filing systems to streamline document retrieval processes
  • Served as a liaison between patients, healthcare providers, insurance companies, pharmacies, and other relevant parties
  • Updated patient demographic information regularly to maintain accurate records
  • Assisted in the preparation of financial reports and budgets for the medical office
  • Maintained inventory of office supplies while monitoring budget constraints
  • Investigated discrepancies in medical records or billing statements to resolve issues promptly

Medical Assistant

Tennessee Pediatrics
06.2021 - 12.2022
  • Lead Medical Assistant - Sanitas Medical Center
  • Responsibilities: Expected to monitor and track time and attendance in accordance with clinic policy
  • Perform all the duties of the Medical Assistant I and Medical Assistant II
  • Directs, supervises, and coaches front office and clinical staff daily
  • Including collection of payment and balancing accounts, checking in/out of patients and dealing with complaints
  • Directs less experienced medical assistants and front office to specific duties such as obtaining vital signs (height, weight, blood pressure,) and phlebotomy services as needed
  • Accompanies patients to exam rooms when necessary
  • Verifies insurance coverage and patient demographics
  • Coverage for staff who are absent
  • Training of new and less experienced MA's
  • Consult and triage
  • Providing guidance to staff members to include changes in policies and procedures
  • Performing huddle to go over Quality care gaps
  • Administering injections
  • Assisting with procedures
  • Assist the doctor with a breast examination and Pap smear; including patient positioning, correct handling of instruments, and the appropriate transfer and fixing techniques for specimen samples for both slide- and liquid-based tests
  • Performing blood and urine pregnancy testing, as well as STI testing, administering birth control .All womens care
  • Goals:1-3 yr mark out of clinical and into administrative duties completely utilizing my knowledge and skills to continue to succeed and give110 % in everything i do

Medical Assistant

Community Quick Care
07.2020 - 06.2021
  • Assisted physicians and nurses in patient examinations, procedures, and treatments
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Administered medications under the direction of healthcare professionals
  • Performed basic laboratory tests including collecting specimens and conducting routine tests
  • Managed patient medical records by accurately documenting information in electronic health record systems
  • Scheduled appointments for patients, coordinating with other departments as needed
  • Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
  • Educated patients on medication instructions, post-treatment care, and preventive measures
  • Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
  • Maintained inventory of medical supplies and equipment to ensure availability when needed
  • Collaborated with insurance companies to verify coverage eligibility for patients' medical services
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
  • Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
  • Coordinated referrals to specialists or other healthcare providers based on physician recommendations

Patient Care Technician/Phlebotomist

Ascension Saint Thomas Rutherford
09.2018 - 06.2020
  • Provided direct patient care, including bathing, grooming, and feeding assistance
  • Monitored vital signs and reported any abnormalities to the nursing staff
  • Assisted with transferring patients in and out of beds or wheelchairs
  • Administered medications under the supervision of a registered nurse
  • Performed phlebotomy procedures to collect blood samples for laboratory testing
  • Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
  • Documented patient information accurately and timely in electronic medical records system
  • Responded promptly to call lights and requests for assistance from patients
  • Collaborated with interdisciplinary healthcare team members to provide comprehensive care for patients
  • Ensured compliance with infection control protocols during all patient interactions
  • Supported patients' emotional well-being through active listening and compassionate communication
  • Assisted in transporting patients to various departments within the healthcare facility for tests or procedures
  • Provided comfort measures such as positioning pillows, blankets, or adjusting room temperature as needed
  • Maintained confidentiality of patient information at all times
  • Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
  • Contributed to a positive work environment by fostering teamwork among colleagues
  • Aided in the collection of specimens (urine, stool) for laboratory analysis
  • Followed established protocols when handling hazardous materials or biohazard waste
  • Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors
  • Closely monitored patients' condition post-surgery or after medical interventions
  • Served as a liaison between patients/families and healthcare providers regarding questions or concerns about treatment plans
  • Escorted discharged patients safely out of the facility while providing appropriate instructions on follow-up care
  • Assisted in the implementation of infection prevention measures to minimize the risk of healthcare-associated infections
  • Supported patients with activities of daily living, including dressing, toileting, and ambulation
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Handled insurance verification tasks using CERNER and ATHENA to validate patient insurance information.

Education

Degree - Medical Assistant

Penn Foster College
Scottsdale, AZ

Associates degree - Healthcare management and Administration

Penn Foster College
01.2025

Skills

  • Hospital Experience
  • Medical Terminology
  • HIPAA
  • Patient Care
  • EMR Systems
  • Phlebotomy
  • ICD-10
  • Vital Signs
  • Training & Development (20 years)
  • Phone etiquette
  • Employee scheduling
  • Triage
  • Operations oversight
  • Clerical Experience
  • Google drive
  • Patient monitoring
  • Financial leadership
  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Team leadership strength
  • Teamwork and collaboration
  • Staff hiring
  • Effective leader

Certification

  • BLS Present Certified in basic life support and CPR
  • CMA Present CCMA AND CMAA DOUBLE CERTIFIED IN CLINICAL AND ADMINISTRATIVE MEDICAL ASSISTANT

Timeline

Medical Assistant

Murfreesboro surgical specialist
01.2024 - Current

Lead Medical Assistant

Sanitas
05.2022 - 01.2024

Medical Assistant

Tennessee Pediatrics
06.2021 - 12.2022

Medical Assistant

Community Quick Care
07.2020 - 06.2021

Patient Care Technician/Phlebotomist

Ascension Saint Thomas Rutherford
09.2018 - 06.2020

Assistant General Manager

Bridgeman Enterprises
06.2014 - 10.2018

Associates degree - Healthcare management and Administration

Penn Foster College

Degree - Medical Assistant

Penn Foster College

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Stacey Roberts