STACEY ROLDAN
Los Angeles,CA
Summary
Dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Outreach Coordinator
Optum
07.2022 - Current
- Connected individuals with available and relevant resources.
- Educated patients on importance of preventive health care and insurance coverage.
- Tracked service activities and outcomes against outlined plans and goals.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering 60 outbound calls day.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Patient Care Technician
Aya Healthcare, USC Hospitals
01.2022 - 07.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Home Visitor
Wellnest
04.2019 - 01.2021
- Visited over 10 homes per week to inspect independent living situations, home safety, proper hygiene and vocational opportunities.
- Helped to educate parents and assisted with educational planning and decision making for children.
- Conducted weekly home visits to assess conditions.
- Engaged families and clients in skill-building activities to enhance family dynamics and client's quality of life.
- Monitored progress towards service plan goals.
- Collaborated with Welcome baby and Baby 2 baby local agencies to provide services to those in need.
Lead Care Manager| Sunrise Senior
Assisted Living
11.2017 - 02.2019
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Set department schedules and specific work assignments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
Administrative Internship
Pueblo Del Sol
05.2017 - 08.2017
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research to assist with routine tasks and special projects.
Receptionist/Assistant Case Manager
Alma Family Services
11.2007 - 06.2008
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Conducted community workshops to promote different programs and educate public on available services.
Administrative Law Filing Clerk
Law Office Of John R. Ramos
06.2003 - 11.2007
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Compiled, sorted and filed high volume of documents.
- Operated office equipment to scan and copy documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
Education
Bachelor of Science - Public Health
Cal State University of Los Angeles
Los Angeles, CA05.2018
No Degree - Womens Health
UC San Diego Extended Program
San Diego, CA06.2019
Associate of Arts - Health And Fitness
Los Angeles Harbor College
Wilmington, CA06.2015
Skills
- Outreach Strategies
- Customer Experience
- HIPAA Guidelines
- Data Collection
- Outreach Initiatives
- EMR (Allscripts, Epic, Athena health)
- Operational Systems
- Community Health Promotion
Certification
- Certified Nurse Assistant License - June 2021-Nov 2023
- CPR BLS/ American Heart Association.
reading, Nutrition food therapy, hiking, poetry
Reading self help books as well as new recipe books in healthy eating. Hiking in new locations and gradually being able to hike longer paths.
Timeline
Outreach Coordinator
Optum
07.2022 - Current
Patient Care Technician
Aya Healthcare, USC Hospitals
01.2022 - 07.2022
Home Visitor
Wellnest
04.2019 - 01.2021
Lead Care Manager| Sunrise Senior
Assisted Living
11.2017 - 02.2019
Administrative Internship
Pueblo Del Sol
05.2017 - 08.2017
Receptionist/Assistant Case Manager
Alma Family Services
11.2007 - 06.2008
Administrative Law Filing Clerk
Law Office Of John R. Ramos
06.2003 - 11.2007
Bachelor of Science - Public Health
Cal State University of Los Angeles
No Degree - Womens Health
UC San Diego Extended Program
Associate of Arts - Health And Fitness
Los Angeles Harbor College
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