Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Interests
Timeline
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Stacey Roman

Stacey Roman

Evansville,WI

Summary

Experienced healthcare professional with expertise in providing comprehensive support to patients, families, and physicians. Skilled in managing patient information and efficiently coordinating appointment schedules. Possesses exceptional organizational and multitasking abilities, complemented by a strong work ethic and quick learning aptitude.

Overview

27
27
years of professional experience

Work History

School bus driver

First Student
08.2013 - 10.2020
  • Safely transport students to and from school on a daily route, adhering to all traffic laws and safety procedures
  • Conduct pre-trip and post-trip inspections of the bus to check for any mechanical issues or safety hazards
  • Communicate effectively with school staff, parents, and students to address concerns or accommodations
  • Supervised students during loading, unloading and on bus.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.

Customer Care Professional

OPS Services
02.2017 - 05.2017
  • Proactively managed a high volume of customer inquiries via phone, email, and chat with a focus on achieving positive customer satisfaction ratings
  • Resolved escalated customer issues promptly and efficiently, resulting in a decrease in customer complaints
  • Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.

Medical Secretary

North Shore Cardiology Consultants
02.1999 - 03.2002


  • Coordinated Dr.S’s angiograms/angioplasties with surgery
  • Made sure his patient schedule was clear and informed patients on pre procedure instructions
  • Communicated efficiently with patients, healthcare professionals, and insurance companies to facilitate seamless coordination of care
  • Handled confidential patient information with discretion and ensured HIPAA compliance at all times
  • Received and routed laboratory results and patient messages to correct clinical staff members.
  • Efficiently managing calendars for multiple physicians.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Maintained current and accurate medical records for patients.
  • Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
  • Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
  • Provided empathetic and clear communication regarding procedures and policies.
  • Expedited prescription refills for patients while adhering to applicable regulations.

Customer Service Representative Radiology Department

Advocate Illinois Masonic medical center
01.1994 - 02.1999
  • Provided exceptional customer service to patients inquiring about Radiology services.
  • Tests that I am knowledgeable about are the following: basic tests chest, abdomen, extremities, Upper GI & Lower GI, MRI, CT, US, limited knowledge in nuclear medicine tests
  • Managed a high volume of incoming calls, ensuring prompt response and resolution to provide a positive patient experience
  • Assisted in maintaining accurate records and documentation of patient information, appointments/tests and to support efficient operations in the Radiology department
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Education

no degree - math, natural sciences, social sciences

Truman Collage
03.1994

Skills

  • Strong work ethic
  • Adaptability
  • Attention to detail
  • Medical terminology
  • Medical scheduling
  • Medical office
  • Cardiology
  • Radiology
  • Multi-line telephone system control
  • Clerical support
  • Teamwork
  • Problem-solving
  • Reliability
  • Electronic health records
  • Flexible schedule
  • Scheduling tests and procedures
  • Interpersonal skills
  • Appointment scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home option

Quote

We don’t understand life any better at forty than at twenty, but by then we realize it and admit it.
Jules Renard

Interests

Crochet

Embroidery

Animals

Timeline

Customer Care Professional

OPS Services
02.2017 - 05.2017

School bus driver

First Student
08.2013 - 10.2020

Medical Secretary

North Shore Cardiology Consultants
02.1999 - 03.2002

Customer Service Representative Radiology Department

Advocate Illinois Masonic medical center
01.1994 - 02.1999

no degree - math, natural sciences, social sciences

Truman Collage

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Stacey Roman