Stacey Romero
Cullowhee,NC
Summary
Personable and dedicated customer service representative with experience in both food and banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction that contributes to company success. Adaptable, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing opportunities . demonstrated to be a highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
Marion, NC
08.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in training sessions to stay current with new products, services, technology.
- Identified potential upselling opportunities for products and services.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Provided customer service and sales support to customers over the phone.
- Maintained accurate records of sales transactions and client information.
- Resolved customer issues promptly and professionally.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales and Service Intern
First Citizens Bank
Marion, NC
06.2023 - 08.2023
- Adhered to established bank policies and procedures for regulatory compliance.
- Balanced cash drawers accurately at end of shift.
- Validated the accuracy of customer identification documents and account information.
- Researched and resolved customer concerns regarding fees or charges on accounts.
- Established and nurtured client rapport by delivering exceptional, individualized interactions.
- Maintained confidentiality of bank records and client information.
- Proficiently handled transactional, operational, and customer support responsibilities through comprehensive understanding of bank procedures and products.
Wait Staff Member
Countryside Barbeque
Marion, NC
03.2019 - 07.2022
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Conducted cleaning tasks such as floor maintenance, carpet vacuuming, and organizing server stations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours..
- Performed essential pre-shift side work tasks each day, which included restocking supplies and polishing silverware.
- Inspected all dishes prior to delivery to maintain adherence to quality standards.
Education
Associate of Arts - Business Administration
Mcdowell Early College
Marion, NC05-2022
High School Diploma -
Mcdowell Early College
Marion, NC05-2022
Some College (No Degree) - Business Administration
Western Carolina University
Cullowhee, NCSkills
- Goal-Oriented
- Performance Tracking
- Process Improvement
- Interpersonal communication skills
- Upselling and Cross Selling
- Inbound and Outbound Calling
- Complaint resolution
- High-energy attitude
- Critical Thinking
- Tactful and diplomatic
- Cash Handling
- Service prioritization
- Quick Learner
- Creative and Resourceful
References
References available upon request.
Timeline
Sales and Service Representative
First Citizens Bank
08.2023 - 09.2024
Sales and Service Intern
First Citizens Bank
06.2023 - 08.2023
Wait Staff Member
Countryside Barbeque
03.2019 - 07.2022
Associate of Arts - Business Administration
Mcdowell Early College
High School Diploma -
Mcdowell Early College
Some College (No Degree) - Business Administration
Western Carolina University