Stacey Russell
Houston,TX
Summary
My key objective is to leverage my experiences and skills into a rewarding position in the transportation industry. As with a number of industries, the Covid Pandemic caused volatility in the transportation industry, I have an extensive work history but I am seeking a permanent, stable, long-term position where I can utilize and expand my knowledge of Logistics and Customer Service in the Transportation Industry. I am an ambitious, fast learning, team player with outstanding work ethics.
Overview
1
1
year of professional experience
Work History
Customer Success Specialist
Cargomatic/XLR8 Truck Lines
01.2023 - 06.2024
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive service improvements.
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
Sales Coordinator
TMX Intermodal
- Review daily requests for rates and follow up lists of new and existing customers
- Perform marketing duties via email 'blasts' regarding current capacity and posting them on social media
- Reaching out to sales leads and scheduling virtual and in-person appointments for myself and the Vice President of Sales
- Attend networking and promotional events to increase customer base.
Logistics Specialist
Grammer Logistics
- Effectively utilizing drivers and equipment to dispatch liquid petroleum gases in the Louisiana and Texas regions
- Providing outstanding customer service via telephone and email, growing and retaining current and future business
- Following all Safety Protocols by maintaining DOT records, monitoring drivers' logs, as well as continually stressing the importance of safely delivering our products on time
- Following up with current and new customers retaining and growing our business and customer base
- Quoting rates to drivers and communicating with accounting to ensure profitability.
Customer Service Representative
Timco Logistics
- Account management for Paragon Industries OK, single point of contact for all accounts, orders and all issues
- Billing and invoicing duties
- Assisting Operations Manager with OTR flatbed driver communications
- Dispatching via TMW and phone
- Searching broker boards and communication with brokers to obtain loads and back hauls.
Traffic Supervisor
Trimac Transportation
- Responsible for dispatch of Gulf Coast Region and Wichita KS
- Monitoring and performing heavy haul dispatching, with special attention to sodium hydroxide, ethyl chloride and multiple chemical solvents
- Payroll and Branch administrative duties
- Managing current documentation protocol and expirations along with providing safety trainings to more than 20 drivers
- Providing exceptional first point of contact customer service to various accounts
- Extensive communication with brokers to obtain, cover and monitor a large volume of loads to various applicable regions, daily
- Utilizing my critical thinking and trouble-shooting skills to keep drivers, equipment and work flow continuously moving smoothly forward, increasing company profitability and customer satisfaction.
Customer Sales Rep/Scheduler
LaBarge Coating
- Assisting customers with current inventory and new order entry and scheduling
- Creation of work orders based on customer specifications for pipe coating
- Prioritizing, scheduling, expediting work orders into the coating scheduled based on customer requirements
- Creating daily schedules for plant personnel
- Assisting in flow processing of plant operations
- Creating customer notifications via documentation/communications the status of their orders
- Invoice billing and disbursement of revenue reports via software utilization.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05.1997
Skills
- Experience on multiple TMS systems
- Proficient in formulating/creating Excel spreadsheets and reports
- Driver Payroll experience
- Scheduling appointments for pick up and deliveries
- Experience in intermodal, dry van and flatbed scheduling
- Proficient in DOT regulations and hours of service management
Salary
negotiable
References
- Brisa Corona, North America Sales Manager, Cargomatic Inc, 281-384-4323 Professional
- Melissa Jedra, Gulf Team Lead, AP Moller - Maersk, 760-331-3246, Professional
- Jacob Dixon, Senior Customer Success Specialist, 704-466-4452, Professional
- Cameron Spignesi, Landside Transportation Manager, AP Moller - Maersk, Professional
Timeline
Customer Success Specialist
Cargomatic/XLR8 Truck Lines
01.2023 - 06.2024
Sales Coordinator
TMX Intermodal
Logistics Specialist
Grammer Logistics
Customer Service Representative
Timco Logistics
Traffic Supervisor
Trimac Transportation
Customer Sales Rep/Scheduler
LaBarge Coating
High School Diploma -
North Shore Senior High School
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