Stacey Sanchez
Parowan,UT
Summary
Solid professional experience with a demonstrated ability to program workflow. Experience and thorough knowledge of PC. Excellent interpersonal and communication skills, both oral and written; effective telephone manner. Ability to work independently as well as take direct supervision; ability to learn complex tasks and information quickly; ability to apply good independent judgment; set priorities and accomplish work with highest degree of accuracy; and ability to switch tasks rapidly. Work effectively in a team environment. Able to handle multiple projects simultaneously while complying with strict confidentiality requirements.
Overview
24
24
years of professional experience
Work History
Small Business Co-Owner
Utah ATV Rentals
05.2013 - Current
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Streamlined operations for increased efficiency by implementing robust processes, optimizing workflows, and integrating cutting-edge technology solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Trained new employees on proper protocols and customer service standards.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed on average 6-10 employees by supervising daily tasks.
Small Business Co-Owner
SML Resorts
06.2013 - 05.2018
- Increased customer satisfaction by providing personalized service and addressing concerns promptly.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Managed financial aspects of business, including budgeting, bookkeeping, and tax preparation.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Assisted in recruiting, hiring, and training of team members.
- Managed on average 6-10 employees by supervising daily tasks.
Customer Service Representative II
Bank of Nevada
04.2007 - 06.2013
- Direct support to clients while providing excellent customer service
- Knowledge of related state and federal banking compliance regulations; knowledge of bank operational policies
- Cash handling; loan processing; new accounts and client relations
- Marketing and outreach to increase sales for branch
- Expertise in regulations including audits for current branch and audits of all branches in the surrounding district
- Knowledge of complex IT banking system.
Sales Administer
Shift4 Corporation
02.2006 - 04.2007
- Maintain and manage all departmental appointments and conference calls
- Departmental travel for entire staff to include hotel, airfare, transportation, and conventions
- Manages expenses for sales department, including department budgets
- Responsible for execution of all sales contracts
- Maintains Goldmine database with all sales prospects
- Mailing of information packets to support nine sales representatives on a daily basis
- Prioritizing workload while supporting four-line phone system.
Floor Supervisor/Customer Care
Household Bank
05.2004 - 01.2006
- Provided support to customer care representatives including education and providing accurate knowledge on company polices and procedures
- Handled escalated calls from customers regarding their credit accounts
- Assistance with handling fraudulent issues with customers and internal departments.
Customer Care
Household Bank
04.2003 - 08.2003
- Provided direct support to customers on daily basis through complex data base system, including collections, payments, account adjustments and activity
- Handled an average of 15 calls per hour
- High volume calls with high accuracy
- Handled confidential information in a professional manner
- Experience in sales with 3rd party vendor, such as Privacy Plus and Account Secure
- Knowledgeable user of multiple complex credit card database systems
- Attended intense six-week training class.
Faceplate Administrator
Teledex LLC
08.2000 - 03.2002
- Handled East Coast territory
- Worked directly with distributors, printers and hotels in the process of making faceplates for their guestrooms
- Assisted customers in putting together and designing custom faceplate worksheets
- Daily contact with all customers via telephone and email
- Handled multiple phone lines while prioritizing workload.
NRFU Enumerator
Federal State Census Bureau 2000
04.2000 - 07.2000
- Contacted households who did not return census forms
- Trained and supervised new enumerators, office support in Downtown office, data entry, conducted phone interviews on new housing units.
Education
High School Graduate -
Leigh High School
San Jose, CA06.1997
Computer Business Communications Certification -
CCOC Vocational Center
San Jose, CA06.1997
Skills
- Marketing
- Staff Development
- Strategic Planning
- Workforce Management
- Financial Management
- Operations Management
- Policy Implementation
- Business Administration
- Human Resources Management
- Business Planning
- Budget Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
Small Business Co-Owner
SML Resorts
06.2013 - 05.2018
Small Business Co-Owner
Utah ATV Rentals
05.2013 - Current
Customer Service Representative II
Bank of Nevada
04.2007 - 06.2013
Sales Administer
Shift4 Corporation
02.2006 - 04.2007
Floor Supervisor/Customer Care
Household Bank
05.2004 - 01.2006
Customer Care
Household Bank
04.2003 - 08.2003
Faceplate Administrator
Teledex LLC
08.2000 - 03.2002
NRFU Enumerator
Federal State Census Bureau 2000
04.2000 - 07.2000
High School Graduate -
Leigh High School
Computer Business Communications Certification -
CCOC Vocational Center
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