Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Scelsi

Parrish,FL

Summary

Quality Assurance Manual Tester with over 10 years of experience in dynamic agile environments, specializing in Oracle applications, website, mobile, and IVR testing. Demonstrated expertise in designing, authoring, and executing comprehensive test scripts for complex billing systems. Proficient in identifying, tracking, and managing system defects using advanced tools such as Application Life Management, JIRA, and Azure DevOps.

Overview

22
22
years of professional experience

Work History

Front Desk Receptionist

Advanced Management Inc.
Lakewood Ranch, FL
09.2024 - Current
  • Prepares, mails, and tracks HOA correspondence, including letters, notices, and meeting agendas, ensuring accuracy and timely delivery.
  • Assists homeowners with website login support, troubleshooting issues, and providing guidance on accessing online resources.
  • Processes remote check deposits efficiently and securely, maintaining accurate records of transactions, and ensuring compliance with company policies.
  • Extracts and organizes detailed data to accurately bill for web cashier and postage charges, ensuring timely and precise invoices, while maintaining data integrity.
  • Reconciles accounts payable ledgers for multiple HOAs, ensuring vendor invoices, payments, and association budgets were accurately aligned, reducing errors, and improving financial transparency across communities.

Quality Assurance Manual Tester

Path Technologies
Baltimore, MD
07.2022 - 02.2024
  • Developed and executed comprehensive test cases for billing and front office functions, ensuring software functionality and performance for Oracle-based systems such as Customer Care and Billing, MDM, and CX Wrapper
  • Utilized defect tracking tools such as Azure Dev ops to log, track, and prioritize defects to ensure timely resolution
  • Partnered with development teams and scrum master’s to define and implement test strategies, ensuring software quality and adherence to project requirements
  • Maintained documentation for test cases to streamline testing procedures, enhance efficiency, and reducing errors, ensuring accurate and up-to-date resources for future testing cycles
  • Supported bug defect tracking processes to ensure timely turnaround and resolution, meeting critical go-live expectations and project deadlines
  • Actively joined and contributed to key meetings to provide updates on testing progress, address issues, and align on project milestones and requirements

Manual Tester/Sr. Customer Care Specialist

Baltimore Gas and Electric Co.
Baltimore, MD
06.2003 - 04.2022
  • Responded to customer appeals via phone, email, social media, and live chat channels, ensuring prompt and effective resolution.
  • Utilized Aspect, CMS Supervisor, and Excel for managing workload and scheduling overtime.
  • Generated detailed reports and metrics on workload distribution and resource utilization, consistently meeting the yearly 92% SLA for company KPIs.
  • Provided guidance and support to team members on workload management techniques, including prioritization, time management, and task delegation.
  • Developed comprehensive email response protocols and trained call center agents on effective written communication, enhancing customer satisfaction.
  • Managed the Oracle email response management system and led system upgrades, which included developing test scripts, executing test scripts, reporting, and tracking bugs.
  • Collaborated with end users and stakeholders to define UAT scenarios, develop test cases, and execute UAT tests to ensure that the software meets user requirements and performs as expected in real-world scenarios.
  • Actively participated in release management activities, ensuring the readiness of multiple software applications for production deployment.
  • Conducted requirement gathering for multiple projects, including Customer Care and Billing, and Email Response Management System.

Education

High School Diploma -

Southern Senior High School

Skills

  • Skilled in gathering, analyzing, and documenting requirements
  • Experienced in creating and delivering end-user training
  • Proven ability to work collaboratively across IT, QA, and business teams
  • Proficient with manual testing
  • Experienced in tracking KPIs and generating reports
  • Proficient in analyzing performance metrics and workflow data to identify trends
  • Skilled in delegating tasks, balancing team capacity, and ensuring timely completion of deliverables in fast-paced environments

Timeline

Front Desk Receptionist

Advanced Management Inc.
09.2024 - Current

Quality Assurance Manual Tester

Path Technologies
07.2022 - 02.2024

Manual Tester/Sr. Customer Care Specialist

Baltimore Gas and Electric Co.
06.2003 - 04.2022

High School Diploma -

Southern Senior High School

Similar Profiles

CREATE PROFILE
Stacey Scelsi