Stacey Scott
Chelmsford,MA
Summary
Talented Executive Director offering proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning, and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Director, Winchester Physician Associates
Winchester Hospital
Winchester, MA
01.2023 - Current
- Direct oversight of all Winchester Specialty Care practice sites
- Recruited, trained, mentored, evaluated, coached, and managed providers and staff members to ensure success
- Reviewed and managed annual revenue budget, FTE budget and capital budgets
- Develop strategic goals and plans to support growth of specialty service lines that support Winchester Hospital.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
Director, Winchester Physician Associates
Winchester Hospital
Winchester, MA
04.2018 - 12.2022
- Responsible for the administration and oversight of all Winchester Primary Care and Specialty Care practice sites
- Management of revenue budget, FTE budget and capital budgets
- Compliance and Quality assurance oversight
- Develop strategic goals, objectives, standards of performance, policies and procedures
- Provide leadership, support, coordination and guidance to Practice Managers and Medical Directors at practice site locations to ensure quality standards, safety guidelines and customer service expectations are met
- Collaborate with leaders and physicians across the Lahey Health System to integrate processes, reduce costs, improve efficiency and elevate patient care
- Provide customer service and resolve concerns for Practice Managers, Physicians, clinical staff, patients and family members.
Clinical Services Manager
Lahey Hospital & Medical Center
Peabody, MA
01.2014 - 01.2018
- Manage the daily operations and workflows of the Neurosurgery, Otolaryngology, General Surgery, Vascular Surgery, Plastic Surgery, Urology, Gynecology, Cardiology, Pulmonology, Respiratory Therapy, Gastroenterology, Colo Rectal Surgery, Neurology, Sleep Center and Psychiatry departments
- Responsible for revenue budget, FTE budget and capital budget
- Develop, implement and assure compliance with all Regulatory and Compliance guidelines
- Supervise and coordinate the delivery of patient care through open communication with staff and providers
- Collaborate with physician leaders, nurse leaders and organization leaders to develop strategic growth plans utilizing market analysis data and integrating organizational strategic goals
- Plan annual, quarterly and monthly marketing campaigns to promote service lines, new technology, new providers and health education events
- Responsible for strategic marketing plans, creative design approval and marketing budget for the North Shore
- Partner with Interactive Marketing to develop digital media campaigns for internal marketing and social media marketing.
Patient Navigator, Lung Cancer Screening Program
Lahey Hospital & Medical Center
Burlington, MA
01.2012 - 01.2014
- Established processes and standards that ensured consistent and optimal patient navigation
- Acted as a liaison between Pulmonary, Thoracic surgery, Radiation Oncology, GIM and other physician practices and hospital departments
- Performed patient follow up management for patients already screened, using the database to ensure appropriate follow up appointments are scheduled and recommended treatment path was followed
- Provided updates on program activity, statistics and recommendations for program enhancements
- Analyzed data and presented program data and quality metrics at conferences and meetings
- Working in conjunction with the Section Head of Thoracic Imaging and Research Administration, prepared and submitted materials to the Institutional Review Board as required
- Collaborated with other organizations and institutions nationwide to provide information, guidance and tools for the implementation of responsible lung cancer screening programs.
Performance Improvement Project Manager
Lahey Clinic
Peabody, MA
01.2011 - 01.2012
- Identified performance improvement opportunities and developed project plans to achieve goals
- Utilized Lean/Six Sigma tools to lead and manage performance improvement initiatives in all ambulatory clinic areas, inpatient unit, and emergency department as well as support/ancillary departments
- Led AIDET training program for employees and supported managers in AIDET educational sessions
- Managed patient satisfaction data, analyzed the data to identify areas for improvement and implement performance improvement initiatives focused on creating the optimal patient experience
- Supported leadership team and department managers with communication and crucial conversations with employees
- Established positive working relationships with department managers and employees fostering a work environment focused on improvement and quality.
Vice President, Strategic Development
Action Ambulance
Wilmington, MA
01.2002 - 01.2011
- Organized and led strategic planning process for organization
- Developed strategic goals and objectives with the members of the Leadership team for the organization, business units and departments
- Implemented balanced scorecards for the organizational level, departmental level and individual employee levels
- Oversaw improvement projects assisting members of leadership in the use of PDCA and Lean/Six Sigma tools for improvements.
- Assessed development needs for all levels of the organizational workforce and conducted training programs.
- Led process improvement projects utilizing PDCA, DMAIC and Lean techniques.
- Managed the strategic planning process on an annual and quarterly basis.
Education
MBA.HMA - Healthcare Management
Southern New Hampshire University
Manchester, NH01.2013
B.A. - Psychology
New Hampshire College
Manchester, NH01.1999
Associates Degree - Liberal Arts
Middlesex Community College
Lowell, MA01.1993
Skills
- Operations Management
- Strategic Planning
- Business Development
- Team leadership, training, and development
- Operational planning
- Compliance and regulations
- Project Management
Certification
- American College of Healthcare Executives member
- Lean Six Sigma Green Belt course completion
- Malcolm Baldrige National Quality Award Program Examiner 2010
- Mass Excellence Quality Program State Examiner 2008-2009
- Everything DiSC Trainer Certified
- Personnel Decisions International Profilor 360 Facilitator Certified
Timeline
Executive Director, Winchester Physician Associates
Winchester Hospital
01.2023 - Current
Director, Winchester Physician Associates
Winchester Hospital
04.2018 - 12.2022
Clinical Services Manager
Lahey Hospital & Medical Center
01.2014 - 01.2018
Patient Navigator, Lung Cancer Screening Program
Lahey Hospital & Medical Center
01.2012 - 01.2014
Performance Improvement Project Manager
Lahey Clinic
01.2011 - 01.2012
Vice President, Strategic Development
Action Ambulance
01.2002 - 01.2011
MBA.HMA - Healthcare Management
Southern New Hampshire University
B.A. - Psychology
New Hampshire College
Associates Degree - Liberal Arts
Middlesex Community College
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