Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Scott

Crestview

Summary

Experienced professional clerk with a strong background in administrative support and office operations management. Skilled in document preparation, data entry, and maintaining accurate records. Dependable team collaborator dedicated to achieving results and adapting to changing demands. Recognized for outstanding organizational skills and effective communication abilities.

Overview

16
16
years of professional experience

Work History

Senior Clerk

Florida Department of Health
06.2023 - 01.2025
  • Reviewed and tracking permit applications for Onsite Sewage Program
  • Ensured all documentation was completed and properly attached to applications before forwarding to field personnel
  • Billed proper fees to applicants based upon Environmental Health Program and processed payments
  • Coordinated daily appointments with septic system contractors for installation inspections
  • Verified accuracy of daily clearance and compared receipts to revenue
  • Communicated with public, contractors and builders via phone, e-mail, mail and in person
  • Organized, uploaded, and maintained logs and files in electronic databases for all programs in Environmental Health section
  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.

Customer Service Representative (Remote)

ADT Security
08.2022 - 06.2023
  • Received approximately 100-150 inbound calls from internal and external customers daily
  • Exercised exceptional communication skills with minimal transfers to resolve customer's issue or request
  • Made necessary and appropriate decision to dispatch a technician when on-site service is required
  • Successfully navigated through complex scenarios to achieve customer satisfaction and prevent further escalation, by effectively utilizing customer service skills
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Reporting/Marketing Analyst (Office/Remote)

Bookit.com
04.2014 - 03.2020
  • Maintained templates, audited database and performed necessary updates to ensure accuracy
  • Generated daily reports for Executive and Marketing Leadership using Tableau database, internet tools and Excel
  • Trained new recruits on standard procedures and processes
  • Accurately analyzed and collected data for Marketing and Executive Team spending on advertising
  • Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
  • Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.

Corporate Quality Analyst/Quality Control

Bookit.com
02.2011 - 04.2014
  • Monitored and provided feedback to Call Center Team Members and tracked progress to improve call quality
  • Understood, evaluated, and executed company specifications and procedural requirements in a team member's call through established scoring system
  • Transcribed calls with timestamps when customer complained about cost, service or products
  • Participated in monthly calibration conference calls and meetings
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.

Guest Elations Representative

Bookit.com
12.2010 - 04.2011
  • Handled complaints concerning billing or service rendered
  • Provided Guests with product and service information
  • Identified, researched, and resolved Guest issues using the computer system
  • Followed-up on Guest inquiries not immediately resolved
  • Investigated billing issues
  • Anticipated and attentively handled guest needs or concerns.

Customer Service Representative

Verizon Wireless
11.2008 - 01.2010
  • Handled a high volume of inbound customer calls
  • Investigated and resolved billing and service equipment issues
  • Exercised confidentiality and practiced security measures to verify customer
  • Demonstrated commitment by following up on calls and ensuring superior results
  • Quickly analyzed customer concerns and needs while balancing company revenue concerns
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts -

University of Rochester
Rochester, NY

Associates of Applied Science -

Monroe Community College
Rochester, NY

Skills

  • Customer satisfaction
  • Cash handling
  • Office administration
  • Data entry proficiency
  • Scheduling
  • Complaint resolution
  • Paperwork processing
  • Microsoft office expertise
  • Database entry
  • File and database management
  • Telephone etiquette
  • Verbal and writing communication

Timeline

Senior Clerk

Florida Department of Health
06.2023 - 01.2025

Customer Service Representative (Remote)

ADT Security
08.2022 - 06.2023

Reporting/Marketing Analyst (Office/Remote)

Bookit.com
04.2014 - 03.2020

Corporate Quality Analyst/Quality Control

Bookit.com
02.2011 - 04.2014

Guest Elations Representative

Bookit.com
12.2010 - 04.2011

Customer Service Representative

Verizon Wireless
11.2008 - 01.2010

Bachelor of Arts -

University of Rochester

Associates of Applied Science -

Monroe Community College

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Stacey Scott