Stacey Sellers
New Providence,Pennsylvania
Summary
Focused Retail Parts Pro well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 5 years of progressive experience in field. Reliable RPP bringing 5 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
Overview
5
5
years of professional experience
Work History
Retail Parts Professional
Advanced Auto Parts
07.2023 - Current
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Oversaw team of 4 employees.
Independent Contractor
SPAR Inc
03.2023 - 07.2023
- I went to multiple stores and reset planograms. I took pictures of the reset and sent them through the app.
Sales Associate
Advanced Auto Parts
06.2019 - 07.2022
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Associates - Business Administration
Consolidated School of Business
Lancaster, PA06.2017
Skills
- Store maintenance
- Data entry accuracy
- Team collaboration
- Technical aptitude
- Multitasking capabilities
- Adaptability and flexibility
- Telephone etiquette
- Attention to detail
- Automotive parts familiarity
- Inventory management
- Loss prevention awareness
- Computer literacy
- Supply chain understanding
- Returns processing
- Customer service excellence
- Time management
- Product knowledge
- Negotiation abilities
- Cash handling proficiency
- Merchandising strategies
- Upselling techniques
- Conflict resolution
- Order processing
- Sales expertise
- Product Merchandising
- Order Fulfillment
- Customer Service
- Problem-Solving Skills
- Clean Driving Record
- Suggestive Selling
- Ordering Parts
- Training and Coaching
- Verbal and Written Communication
- Improving Customer Satisfaction
- Goal Setting
- Proficient in Microsoft
- Customer Relationship Development
- Parts Ordering and Management
Timeline
Retail Parts Professional
Advanced Auto Parts
07.2023 - Current
Independent Contractor
SPAR Inc
03.2023 - 07.2023
Sales Associate
Advanced Auto Parts
06.2019 - 07.2022
Associates - Business Administration
Consolidated School of Business
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