Enthusiastic Wellness Coach educated in personal Nutrition support. Hardworking and dedicated team player with excellent communication and relationship-building skills. Known for personable demeanor and determined attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Hospital Services Tech II
American Red Cross Blood Services - Houston, TX
09.2016 - Current
Inventory Management, Shipping and Receiving, Customer Service, Driver/Delivery, Problem Management Specialist, On the Job Trainer
Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Ensured appropriate handling of biohazardous materials according to OSHA guidelines, maintaining a safe working environment.
Followed strict confidentiality policies to protect patient privacy while managing sensitive records and data.
Maintained strict compliance with AABB standards, ensuring the highest level of safety for blood products.
Assisted in training new technicians, improving overall team performance and knowledge sharing.
Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Pastry Chef
Conservatory Senior Living Center - Houston, TX
04.2015 - 09.2016
Prepare, bake, and present desserts and baked goods, Menu development, Interim Executive Chef, Team Management/Coaching, Inventory Management, Budgeting
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Cycled menus to keep offerings fresh and interesting for customers.
Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
Closing Manager/Baker
Drew's Pastry Place - Houston, TX
07.2014 - 04.2015
Prepare baked goods and foods in a retail environment, Customer Service, Shift manager
Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
Chocolatier
Cacao and Cardamom - Houston, TX
06.2014 - 10.2014
Prepare Artisan chocolates for a retail environment, Menu/recipe creation
Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
Continuously researched industry trends to stay current with evolving consumer demands and preferences in the chocolate market.
Kept work areas clean, neat and organized to promote safety, productivity and team success.
Baker
Panera Bread - Houston, TX
01.2014 - 06.2014
Prepare/Assemble/Bake food items for retail environment
Produced consistently high-quality baked goods for customers.
Complied with health and safety codes to protect staff and customers.
Operated and maintained bakery equipment, including ovens and mixers.
Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Maintained accurate inventory of baking supplies and ingredients.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Hospital Services Tech II
American Red Cross Blood Services – Wichita KS
09.2004 - 12.2013
Inventory Management, Shipping and Receiving, Customer Service, Driver/Delivery, Problem Management Specialist, On the Job Trainer
Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Ensured appropriate handling of biohazardous materials according to OSHA guidelines, maintaining a safe working environment.
Followed strict confidentiality policies to protect patient privacy while managing sensitive records and data.
Maintained strict compliance with AABB standards, ensuring the highest level of safety for blood products.
Assisted in training new technicians, improving overall team performance and knowledge sharing.
Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Education
Bachelor of Science (Nutrition) - Nutrition Sciences
Purdue Global University
Lafayette, IN
07.2024
Associate of Applied Science - Baking And Pastry Arts
The Art Institute of Houston
Houston, TX
01.2013
Some College (No Degree) - Liberal Arts And General Studies
Kansas State University
Manhattan, KS
Skills
Nutrition Education
Health and Wellness Coaching
Dietary Management
Customer Service
Problem Management
Team Management
Inventory Management
Restaurant Experience
Recipe creation
Food Safety
Management
Quality Control
Military Service
U.S Army (Active duty), 11/1993, 11/1997
Army National Guard, 01/1998, 06/2000
Timeline
Hospital Services Tech II
American Red Cross Blood Services - Houston, TX
09.2016 - Current
Pastry Chef
Conservatory Senior Living Center - Houston, TX
04.2015 - 09.2016
Closing Manager/Baker
Drew's Pastry Place - Houston, TX
07.2014 - 04.2015
Chocolatier
Cacao and Cardamom - Houston, TX
06.2014 - 10.2014
Baker
Panera Bread - Houston, TX
01.2014 - 06.2014
Hospital Services Tech II
American Red Cross Blood Services – Wichita KS
09.2004 - 12.2013
Bachelor of Science (Nutrition) - Nutrition Sciences
Purdue Global University
Associate of Applied Science - Baking And Pastry Arts
The Art Institute of Houston
Some College (No Degree) - Liberal Arts And General Studies
Supply Chain Volunteer Program Associate at American Red Cross Blood ServicesSupply Chain Volunteer Program Associate at American Red Cross Blood Services