Stacey Shuler
Ladson,SC
Summary
Driven to exceed goals, and utilize skills. Delivers positive experiences through high-quality customer care.
Overview
13
13
years of professional experience
Work History
Account Manager
ADT
11.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Travel Consultant
American Express
10.2022 - 11.2023
- Consults with clients to comprehend their travel needs, ensuring high-quality interactions across multiple service channels.
- Plans and executes personalized travel experiences, including arranging both domestic and international flights, as well as car and hotel accommodations.
Associate Chief of Staff & Human Resources
iQon Hospitality
12.2020 - 10.2022
- Assisted the Chief of Staff in business development initiatives, driving change management strategies and optimizing operations.
- Managed human capital, contributing to the development and implementation of human resources policies and practices.
- Utilized Salesforce to assist automation of sales and to keep track of client interactions.
Operations Specialist - Team Lead
iQor
04.2019 - 12.2020
- Enhanced team performance by implementing strategies to boost quality, productivity, and efficiency.
- Performed compliance audits.
Chat Support Representative
iQor
12.2018 - 04.2019
- Demonstrated adeptness in resolving customer concerns via chat interactions, effectively ensuring customer satisfaction.
Customer Care Representative
Intercontinental Hotels Group
02.2018 - 11.2018
- Successfully addressed and resolved guest concerns, demonstrating strong problem-solving skills by investigating issues with hotels and implementing effective solutions.
- Utilized Zendesk to create and manage tickets for guests.
Lead Cook
Alex's Restaurant
02.2013 - 02.2018
- Conducted training for kitchen staff on equipment usage, food handling, and portion control, enhancing operational efficiency.
- Maintained cleanliness and organization in eating, service, and kitchen areas, promoting a positive dining environment.
Education
High School Diploma -
Summerville High School
Summerville, SC05.2015
Trident Technical College
North Charleston, SCSkills
- Call Center (7 Years)
- Customer Service (7 Years)
- Customer Support
- Leadership
- Human Resources
- Change Management
- Business Development
- Chat Support
- Product Knowledge
Timeline
Account Manager
ADT
11.2023 - Current
Travel Consultant
American Express
10.2022 - 11.2023
Associate Chief of Staff & Human Resources
iQon Hospitality
12.2020 - 10.2022
Operations Specialist - Team Lead
iQor
04.2019 - 12.2020
Chat Support Representative
iQor
12.2018 - 04.2019
Customer Care Representative
Intercontinental Hotels Group
02.2018 - 11.2018
Lead Cook
Alex's Restaurant
02.2013 - 02.2018
High School Diploma -
Summerville High School
Trident Technical College
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