Stacey Smith
Pembroke Pines,FL
Summary
Customer service management professional experienced with inbound and outbound customer service.. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid escalations.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Chad Smith Services
2012.01 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
Customer Service Representative
Sub Center
1998.01 - 2012.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Dispatcher
Seminole Security
2007.05 - 2010.10
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports.
Education
Nail Technician - Cosmetology
Sheridan Technical College
Hollywood, FL11.2005
GED -
Hollywood Hills High School
Hollywood, FL10.2001
Skills
- Performance Tracking and Evaluations
- Quality Assurance Controls
- Inventory Accuracy
- Customer Service
- Billing and Filing
- Budgeting and Reporting
Timeline
Customer Service Manager
Chad Smith Services
2012.01 - Current
Dispatcher
Seminole Security
2007.05 - 2010.10
Customer Service Representative
Sub Center
1998.01 - 2012.12
Nail Technician - Cosmetology
Sheridan Technical College
GED -
Hollywood Hills High School
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