Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Smith

Pembroke Pines,FL

Summary

Customer service management professional experienced with inbound and outbound customer service.. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid escalations.

Overview

26
26
years of professional experience

Work History

Customer Service Manager

Chad Smith Services
01.2012 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.

Customer Service Representative

Sub Center
01.1998 - 12.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Dispatcher

Seminole Security
05.2007 - 10.2010
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports.

Education

Nail Technician - Cosmetology

Sheridan Technical College
Hollywood, FL
11.2005

GED -

Hollywood Hills High School
Hollywood, FL
10.2001

Skills

  • Performance Tracking and Evaluations
  • Quality Assurance Controls
  • Inventory Accuracy
  • Customer Service
  • Billing and Filing
  • Budgeting and Reporting

Timeline

Customer Service Manager

Chad Smith Services
01.2012 - Current

Dispatcher

Seminole Security
05.2007 - 10.2010

Customer Service Representative

Sub Center
01.1998 - 12.2012

Nail Technician - Cosmetology

Sheridan Technical College

GED -

Hollywood Hills High School

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Stacey Smith