Stacey Smith
Rancho Mirage,CA
Summary
A highly motivated, passionate and driven professional with over 3 years of remote work experience with high levels of success and has won many sales competitions in that position. Over 10 years of real estate, customer service and entrepreneurial experience. Very customer service driven. Excellent communication, time management and organization skills. Adaptable and willing to learn in order to grow and improve in any work environment. Has a very positive attitude and cheerful personality.
Overview
8
8
years of professional experience
Work History
Follow-Up Specialist
Haven Homebuyers
Santa Ana, CA
06.2023 - 01.2024
- Identified customer needs and provided appropriate solutions.
- Prepared and sent follow-up emails to customers regarding their inquiries.
- Researched customer feedback and identified areas for improvement.
- Answered incoming calls from customers related to product or service issues.
- Provided excellent customer service by responding promptly to inquiries.
- Assisted customers with various questions about products and services offered.
- Developed and maintained effective relationships with customers via telephone, email, or other means of communication.
- Conducted research into customer satisfaction levels after purchase of product and service.
- Maintained up-to-date records of all customer interactions in database system.
- Collaborated with other departments to ensure accurate and timely resolution of customer issues.
- Resolved any conflicts between customers and company representatives in a professional manner.
Acquisition Specialist/Associate Sales Agent
RedfinNow
Long Beach, CA
04.2019 - 11.2022
- 100% Remote/virtual work
- Inbound sales rep. Assisted the consumer through each step of the process through excellent customer service, communication, relationship building, structure and organization, outbound follow-up, overcoming objections to successfully close the deal
- Closing high volumes of sales while not only meeting, but exceeding company goals
- Participated in coaching and cross-training opportunities that would create growth, opportunity, versatility and value within the company
- Highly energetic, creative, team player. Brought a positive attitude to the team with a willingness to learn and share ideas that would continue to help develop and grow the business
- Engaged in multiple sales challenges within my company and winning them, while maintaining positive camaraderie amongst the team
- Went above and beyond to find out what the clients needs are and think out of the box for the best solutions to meet client expectations and heighten the positive client experience
- Coordinated and conducted property tours with clients
- Assisted lead agents with client management, administrative tasks and scheduling
- Exuded excellent customer service at all times to give clients the best experience possible
- Self managed position that required excellent drive, motivation, discipline and organizational skills
Realtor Sales Associate
Keller Williams
Rancho Mirage, CA
08.2018 - 04.2019
- Provided guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determined clients’ needs and financials abilities to propose solutions that suit them
- Intermediated negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Promoted sales through advertisements, open houses and listing services
- Expanded brand presence through proactive marketing and advertising strategies.
- Kept sales moving forward by attending inspections, preparing contracts and mitigating issues.
- Managed real estate transactions from initiation to closing.
Realtor Sales Associate
Coldwell Banker
Laguna Niguel, CA
08.2015 - 08.2018
- Provided guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determined clients’ needs and financials abilities to propose solutions that suit them
- Intermediated negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Promoted sales through advertisements, open houses and listing services
- Expanded brand presence through proactive marketing and advertising strategies.
- Kept sales moving forward by attending inspections, preparing contracts and mitigating issues.
- Managed real estate transactions from initiation to closing.
Education
Project Manager Professional (PMP) Certification
Project Management Institute
05-2024
WBENC Certification
Women's Business Enterprise National Council-West
Mesa, AZ05-2023
Project Management
Coursera
02.2023
Real Estate
Allied Schools
Laguna Hills, CA05.2009
Skills
- Customer Service
- Highly Organized
- Team Player
- Relationship building
- Communications
- Self Starter
- Technical Literacy
- Remote worker
- Coachable
- Risk Management
- Work Flow Planning
- Contract Management
- Document Management
- Project Tracking
- Project Development
- Schedule Management
- Productivity Improvement
- Project Planning
- Compliance Monitoring
- Strategic Planning
- Vendor Sourcing
Technical Skills
- Proficient in Microsoft office products (outlook, excel, word, etc.)
- Proficient in Google Suite products (docs, meet, sheets, etc.)
- Proficient in software used to effectively communicate with team on a virtual/remote environment (zoom, meet, teams, slack)
Timeline
Follow-Up Specialist
Haven Homebuyers
06.2023 - 01.2024
Acquisition Specialist/Associate Sales Agent
RedfinNow
04.2019 - 11.2022
Realtor Sales Associate
Keller Williams
08.2018 - 04.2019
Realtor Sales Associate
Coldwell Banker
08.2015 - 08.2018
Project Manager Professional (PMP) Certification
Project Management Institute
WBENC Certification
Women's Business Enterprise National Council-West
Project Management
Coursera
Real Estate
Allied Schools
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