Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Smith

Andalusia,AL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.

Overview

22
22
years of professional experience

Work History

Private Caregiver

Diane Baugher (pt daughter)
Andalusia, AL
04.2024 - 07.2024
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Organized medication reminders for clients taking multiple prescriptions throughout the day.
  • Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
  • Provided emotional support and comfort to patients during difficult times.
  • Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
  • Administered prescribed medications according to physician instructions and monitored for adverse reactions.
  • Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
  • Transported clients to doctor appointments, grocery stores, and other necessary destinations.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.

Private Caregiver

Mrs Donna Smith (pt and pt husband)
Andalusia, AL
11.2023 - 05.2024
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
  • Provided emotional support and comfort to patients during difficult times.
  • Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
  • Transported clients to doctor appointments, grocery stores, and other necessary destinations.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted patients with daily personal hygiene.

Customer Service Representative

Sedgwick CMS
Memphis, TN
11.2021 - 09.2022
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Certified Nursing Assistant

Andalusia Manor
Andalusia, AL
07.2014 - 05.2018
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted residents in preparing for activities and social programs.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Client Support Representative

United States Air Force
Montgomery, AL
10.2002 - 10.2008
  • Assisted customers with troubleshooting issues related to software, hardware and networks.
  • Scheduled appointments for customers requiring additional assistance.
  • Diagnosed technical problems and communicated solutions to customers.
  • Updated databases with new and modified customer data.
  • Worked closely with product development and quality assurance teams to serve as voice of customer (VOC) internally and drive resolution of issues.
  • Updated company's knowledge base with latest product information.
  • Monitored incoming calls, emails, chats and other forms of communication from customers.
  • Resolved customer inquiries in a timely manner.
  • Performed basic diagnosis on products to help determine cause of issue.
  • Provided technical support to customers via phone, email and chat.

Education

High School Diploma -

Andalusia High School
Andalusia, AL
05-2022

Some College (No Degree) -

Lurleen B Wallace Community College
Andalusia, AL

Skills

  • Compassionate client care
  • Errand running
  • Housekeeping Duties
  • Meal Preparation
  • Patient Care
  • Emotional Support
  • Personal Hygiene Assistance
  • Compassionate Caregiving
  • Client documentation
  • First aid and safety
  • Client safety and first aid

Timeline

Private Caregiver

Diane Baugher (pt daughter)
04.2024 - 07.2024

Private Caregiver

Mrs Donna Smith (pt and pt husband)
11.2023 - 05.2024

Customer Service Representative

Sedgwick CMS
11.2021 - 09.2022

Certified Nursing Assistant

Andalusia Manor
07.2014 - 05.2018

Client Support Representative

United States Air Force
10.2002 - 10.2008

High School Diploma -

Andalusia High School

Some College (No Degree) -

Lurleen B Wallace Community College

Similar Profiles

CREATE PROFILE
Stacey Smith