Stacey Smith
Navarro,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Tilly’s. Excelled in relationship building and conflict resolution, boosting customer satisfaction through exceptional service. Skilled in POS system operation and teamwork, consistently meeting deadlines. Proven track record of enhancing team performance and driving sales strategies to achieve goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
310 Tax Solutions
10.2020 - 10.2024
- Built relationships with customers to encourage repeat
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Mail Carrier
USPS
10.2021 - 07.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
Kitchen Department Manager
Elk Inn
08.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate’s In Health Science - Nursing
Mendocino College
Mendocino, CA06.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Client Service
- Conflict Resolution
- Sales expertise
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- POS System Operation
- Meeting deadlines
Timeline
Mail Carrier
USPS
10.2021 - 07.2024
Kitchen Department Manager
Elk Inn
08.2021 - 10.2022
Sales Associate
310 Tax Solutions
10.2020 - 10.2024
Associate’s In Health Science - Nursing
Mendocino College
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