Stacey Smith
Tomball
Summary
Transportation and operations professional with over 20 years of experience in public transit, workforce training, and safety management. Skilled in implementing structured training programs focused on defensive driving, passenger relations, CDL operations, and process efficiency. Demonstrated ability to evaluate performance, promote safety compliance, and lead teams to achieve operational excellence. Dedicated to advancing METRO’s mission through professional training, safety awareness, and superior customer service delivery.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Industrial Specialist IV
Texas Department of Criminal Justice – TCI, Wynne License Plate Factory
Huntsville
07.2025 - Current
- Oversees production operations and implements training programs to enhance skill development and ensure compliance with safety and quality standards.
- Leads and supervises inmate workers in the manufacturing of state license plates, promoting accuracy, efficiency, and adherence to production timelines.
- Inspects equipment, enforces security procedures, and maintains accountability for tools and materials.
- Prepares production reports, maintains documentation on operational performance, and enforces safety and security protocols.
- Responds to emergencies promptly and ensures a safe working environment for all personnel.
PD/Total Loss Adjuster
1st Source Adjuster Firm
Houston
05.2021 - Current
- Conducts detailed damage assessments, prepares documentation, and delivers findings through professional reports.
- Communicates effectively with clients and stakeholders to resolve claims while maintaining compliance with company and legal standards.
Network Marketing Representative
PlanNet Marketing
Atlanta
02.2017 - Current
- Provides leadership, training, and development to a network of over 400 representatives.
- Implements virtual and in-person training programs to enhance engagement, sales performance, and retention.
Industrial Specialist III / II
Texas Department of Criminal Justice – TCI, Huntsville Textile Mill
Huntsville
11.2022 - 07.2025
- Supervised textile manufacturing operations, ensuring adherence to production schedules, quality standards, and safety requirements.
- Implemented training programs to improve worker proficiency and ensure consistent adherence to TDCJ policies and operational goals.
- Conducted routine inspections and preventive maintenance on machinery, identifying and resolving operational deficiencies.
- Prepared and maintained detailed reports documenting training progress, production output, and employee performance.
- Maintained security of tools, materials, and equipment while enforcing strict adherence to safety and correctional guidelines.
Fare Inspector
Metropolitan Transit Authority of Harris County (METRO)
Houston
01.2022 - 11.2022
- Conducted passenger fare inspections and verified compliance with METRO policies and procedures.
- Provided customer education on ticketing systems and fare payment methods, improving service efficiency and passenger experience.
- Collaborated with operations and safety teams to report and address service or safety concerns.
- Documented violations, incidents, and inspections accurately and in accordance with agency procedures.
Rural Carrier Assistant / City Letter Carrier
U.S. Postal Service
Tomball
04.2001 - 08.2021
- Delivered and managed high-volume routes, maintaining accuracy and timeliness under demanding conditions.
- Maintained detailed delivery records, ensured mail security, and provided professional and courteous customer service.
City Bus Operator / Relief Trainer
New York City Transit Authority (NYCTA)
Brooklyn
04.2003 - 02.2020
- Operated passenger buses safely and efficiently, maintaining an accident-free driving record throughout a 17-year tenure.
- Trained and mentored new Bus Operators on defensive driving, passenger assistance, ADA compliance, and route navigation.
- Conducted ride-along performance evaluations and classroom sessions, reinforcing METRO and FTA safety and operational standards.
- Counseled operators on performance improvement, emphasizing professionalism, punctuality, and customer service excellence.
- Complied with all DOT, DPS, and FTA regulations for CDL passenger vehicle operations.
Education
High School Diploma -
City-As-School
New YorkCriminal Justice
John Jay College of Criminal Justice
New YorkSkills
- Operator Training
- CDL & Defensive Driving Instruction
- Safety Compliance
- Public Transportation
- Performance Evaluation
- Passenger Relations
- Policy Implementation
- Curriculum Support
- Learning Management Systems (LMS)
- Team Leadership
- Microsoft Office Suite
- Communication & Coaching
Certification
- Valid Texas Commercial Driver’s License (CDL) with Passenger Endorsement
- Defensive Driving & Safety Training Certified (eligible/current)
- Familiar with FTA and DPS compliance standards
- CPR / First Aid Certified
Timeline
Industrial Specialist IV
Texas Department of Criminal Justice – TCI, Wynne License Plate Factory
07.2025 - Current
Industrial Specialist III / II
Texas Department of Criminal Justice – TCI, Huntsville Textile Mill
11.2022 - 07.2025
Fare Inspector
Metropolitan Transit Authority of Harris County (METRO)
01.2022 - 11.2022
PD/Total Loss Adjuster
1st Source Adjuster Firm
05.2021 - Current
Network Marketing Representative
PlanNet Marketing
02.2017 - Current
City Bus Operator / Relief Trainer
New York City Transit Authority (NYCTA)
04.2003 - 02.2020
Rural Carrier Assistant / City Letter Carrier
U.S. Postal Service
04.2001 - 08.2021
High School Diploma -
City-As-School
Criminal Justice
John Jay College of Criminal Justice