Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer

Stacey Soderberg

Portland,OR

Summary

Resourceful and results-driven professional with a passion for problem-solving and operational excellence. Recognized as a go-to team member and trusted liaison, skilled at anticipating needs, resolving challenges, and connecting people with the right solutions. Adept at enhancing internal workflows and customer experiences through proactive support and clear communication. Highly motivated, adaptable, and committed to driving business performance and service value in both independent and collaborative environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Admin & Commercial Property Management Assistant

Winkler Development Corporation
06.2022 - 04.2025
  • Adapted swiftly to a dual-role position, supporting executive and accounting teams while assisting with building management across multiple properties in a complex real estate development firm.
  • Led critical transition efforts during major organizational change, including significant staff turnover and the passing of the still-active founding officer and long-time office manager. Supported incoming leadership with emotional intelligence, developed essential reference materials, and targeted training to preserve institutional knowledge and position the organization for long-term success.
  • -Independently investigated and documented the operations of unconventional and aging building systems - particularly in a nearly 150-year-old property - despite minimal training and no access to outgoing staff.
  • Maintained core administrative duties amid frequent interruptions, while implementing a structured electronic filing system and standardized workflows that improved efficiency, record accessibility, and cross-team consistency.
  • Provided excellent customer service by responding quickly to emails or phone calls from tenants and property owners, resolving inquiries and complaints promptly and professionally.
  • Managed vendor relations, including scheduling and coordinating maintenance and repair work with contractors.
  • Assisted in preparing quarterly reports for property owners regarding occupancy rates and financial performance of their investments.
  • Conducted regular property inspections to proactively identify and address maintenance issues.
  • Planned, scheduled, and coordinated general maintenance and major repair projects. Reviewed all invoices for accuracy
  • Negotiated billing adjustments with vendors to correct service-related errors, resulting in significant cost savings and prevention of revenue loss
  • Presented detailed property status reports to ownership, including lease expiration tracking and rent increase calculations.
  • Obtained and maintained Notary Public certification to notarize and process county-recorded and other essential documents

Operations Manager

Referral Lizard LLC
06.2021 - 12.2021
  • Performed start-up research for various projects, market research, software, and applications for productivity.
  • File business compliance paperwork such as business licenses, quarterly reports, budget reports
  • Assisted with creation of pitch decks, financial projections, and business plans.
  • Managed recruitment, on-boarding, job advertising – utilizing freelance organizations and job boards, initial screening of candidates, scheduling interviews and follow-up.
  • Assisted CEO and Interim President with research, business development and investor relations.
  • Developed comprehensive plans for short-term initiatives as well as long-term goals.
  • Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
  • Assisted with project management by effectively prioritizing tasks, managing deadlines, and meeting expectations.

Office Manager

Northwest Furniture Outlet
02.2019 - 02.2020
  • Developed and managed an in-house financing program, including reminder and collection calls, significantly reducing lost sales and revenue due to poor follow-up.
  • Coordinated daily delivery routes, communicated updates to clients, and maintained accurate daily recordkeeping.
  • Conducted U-Haul check-in/check-out procedures in compliance with franchise guidelines.
  • Enhanced client relationships, maintained comprehensive sales files, and supported inventory control efforts.
  • Assisted with finance applications, processed payments via cash and credit, and ensured accurate till balancing.
  • Supervised and mentored a team of six warehouse staff.
  • Implemented processes to streamline office workflow and improve efficiency.
  • Developed and executed office procedures to enhance operational efficiency.

Senior Surrogacy Case Manager

Surrogacy beyond borders
03.2017 - 12.2018
  • Managed a diverse caseload of 25 cases, comprising 10 international and 15 domestic clients, ensuring timely completion of all necessary documentation.
  • Supervised a team of six case managers, providing training, mentorship, and performance reviews, while overseeing payroll processing via ADP.
  • Assisted with accounts receivable/payable responsibilities efficiently.
  • Engaged with targeted demographics through in-person meetings, phone calls, and social media to educate and recruit potential surrogates, by providing program details, policies, and requirements.
  • Recruited and trained new team members, updated the company website, and prioritized tasks to manage a demanding and dynamic workload.
  • Maintained accurate client records by reviewing case notes and documenting all client interactions.
  • Successfully built strong relationships with clients and surrogates alike.
  • Developed and implemented case management plans, conducted assessments, and provided emotional support to both surrogates and clients.
  • Monitored and evaluated case management services to ensure high quality and effectiveness.
  • Utilized adaptive communication styles and practiced empathy to build trust and rapport with clients and surrogates.
  • Adhered to legal confidentiality requirements related to client cases.
  • Collaborated with treatment teams to coordinate care services for clients and surrogates effectively.
  • Monitored surrogate compliance with prescribed medication regimens and program guidelines.
  • Conducted weekly status calls with intended parents to communicate surrogate progress, outlining current benchmarks and future milestones.
  • Maintained accurate records and documentation for both surrogates and clients.
  • Monitored project progress, identified areas for employee improvement, and implemented corrective action plans when necessary.
  • Established and maintained relationships with fertility clinics and partner organizations, such as attorneys, psychologists, geneticists, and others to meet the needs of surrogates and clients, avoiding service duplication or omission.
  • Analyzed proposed legislation, regulations, and rule changes to assess their impact on agency services.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Administrative Assistant (Contract)

voith/leadec
02.2016 - 10.2017
  • Coordinated meetings of 20+ attendees, managing AV setup, catering, seating, and logistics.
  • Maintained asset tracking and office inventory, including honor bar supplies and collections.
  • Monitored visitor access, enforced NDAs, and safeguarded proprietary information.
  • Provided comprehensive administrative support, including scheduling, recordkeeping, and meeting documentation.
  • Acted as primary contact for operational inquiries and supported the Operations Manager with daily functions.

Human Resources Coordinator

Elephants Delicatessen
10.2014 - 08.2015
  • Provided administrative support to the HR department, managing employee records and assisting with daily operations.
  • Supported full-cycle recruitment, including job postings, resume screening, interview scheduling, reference checks, and offer preparation.
  • Maintained accurate and compliant personnel files; drafted employment-related documents such as contracts, offers, and terminations.
  • Administered employee engagement programs and facilitated onboarding activities, including orientation and quarterly training sessions.
  • Implemented procedures for uniform, locker, and equipment distribution.
  • Led the organization’s first ADP online open enrollment, independently programming the portal to match a proprietary benefits schedule under a tight deadline. Streamlined enrollment, reduced errors, improved data accuracy, and saved HR labor hours through automation and process improvements.

Education

Bachelor of Science - Business Administration

Warner Pacific University
Portland, OR

Skills

  • Strong organizational skills
  • Quick to adjust to new challenges
  • Efficient administrative coordination
  • Analytical problem-solving
  • Effective task prioritization
  • Scheduling and calendar management
  • Proven ability to deliver results under pressure
  • Cross-functional collaboration
  • Creative resource management
  • Digital research skills
  • Complex Problem-solving

Certification

Notary Public Commission, State of Oregon Secretary of State, 2022

Timeline

Admin & Commercial Property Management Assistant

Winkler Development Corporation
06.2022 - 04.2025

Operations Manager

Referral Lizard LLC
06.2021 - 12.2021

Office Manager

Northwest Furniture Outlet
02.2019 - 02.2020

Senior Surrogacy Case Manager

Surrogacy beyond borders
03.2017 - 12.2018

Administrative Assistant (Contract)

voith/leadec
02.2016 - 10.2017

Human Resources Coordinator

Elephants Delicatessen
10.2014 - 08.2015

Bachelor of Science - Business Administration

Warner Pacific University

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Stacey Soderberg