Stacey Spencer Ledesma
Quincy
Summary
Prefer employment in a fast paced setting. Intelligent,Outgoing, Assertive
personality. Skilled in a variety of duties. Versatile in Customer Service and Office
Administration. I am able to plan, organize and prioritize. Computer knowledge, phone
skills,excellent interpersonal skills and customer relations. Will make a good first
impression for your business environment. I have extensive experience in customer
service and clerical duties. I love to learn, and am always up to a challenge whatever
the situation. I get along well with others, whilst also working efficiently on my own. I am
seeking a fulltime position where I can develop and excel while giving my best to an employer.
Overview
14
14
years of professional experience
Work History
Precertification Specialist
Hillsdale Hospital
09.2024 - Current
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
- Improved team productivity with regular training sessions on new software programs and tools utilized in the precertification process.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Auto Parts Stocker and Inventory
Auto Wares
04.2019 - 04.2024
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked newly arrived products.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Participated in physical inventories of stock on hand periodically.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Compared merchandise invoices to items actually received.
- Reconciled or entered report discrepancies found in financial records.
Customer Service Representative
Diversified Dock
04.2016 - 12.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
Customer Service Representative
Wrigley Warehouse
01.2011 - 07.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed customer orders from start to finish, including data entry of order details into the system.
- Coordinated with vendors on product availability and shipping schedules.
- Prepared documents such as packing slips, purchase orders, invoices, and shipping labels.
- Provided tracking numbers to customers when requested.
- Informed customers of shipping dates and tracking and order information.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Obtained required documentation to process shipments and support movement.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Education
Associate of Applied Science - Corrections
Kellogg Community College
Battle Creek, MI08-2013
Certification - Business Career Communications
Kellogg Community College
Battle Creek, MI05-2001
Skills
- Excel in customer service and client relations
- Communications in the workforce
- Proficient in computer applications such as: MS Word Excel Powerpoint
- Certificates of completion in all of the above
- Knowledgeable in automotive parts and industry
- Warehouse Operations
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Administrative Support
- Order Processing
- Documentation
- Spreadsheets
- Critical Thinking
Contact
Quincy, MI 49082
Education and Training
Battle Creek, MI,Battle Creek, MI
Timeline
Precertification Specialist
Hillsdale Hospital
09.2024 - Current
Auto Parts Stocker and Inventory
Auto Wares
04.2019 - 04.2024
Customer Service Representative
Diversified Dock
04.2016 - 12.2016
Customer Service Representative
Wrigley Warehouse
01.2011 - 07.2013
Associate of Applied Science - Corrections
Kellogg Community College
Certification - Business Career Communications
Kellogg Community College
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