Stacey Stoddard

Responsible for coordinating all shipping needs, administrative duties, purchasing of consumables and office supplies, new employee onboarding and corporate liaison duties and maintaining accurate shipping documentation. This includes monitoring upcoming shipments by communicating with the shop foreman and production planner for upcoming loads. Coordinating with yard crew and production to ensure orders are kitted and shipped by deadline. Maintaining orders in shipping software and communicating with logistics team, project managers, customers, other shipping coordinators and vendors to manage expectations and coordinate deliveries. Work with drivers to ensure they have all necessary paperwork, directions and equipment required on job site. Retain files for load photos and necessary paperwork. Working with the accounting department to make sure all bills are paid, deposits ar complete and p-cards are reconciled. Coordinating all public relations events and employee relations activities. Preparing new hire packets and assisting with onboarding and corporate liaison duties as needed.

Responsible for ensuring billing is processed in a timely manner, warehouse inventory is managed, and parts are staged appropriately for upcoming jobs. Works closely with the accounts receivable department to assist in billing customers through review and reconciling of service orders prior to invoicing. Fosters good rapport with vendors in order to effectively negotiate returns and warranty claims. Maintains inventories and internal controls by tracking and organizing inventory stock, preparing outgoing parcels, receiving shipments and assisting with unloading trucks if needed. Performs physical inventory counts quarterly of all warehouses and service technician vehicles. Provide support to Dispatcher by answering phones, creating service orders, and scheduling technicians.

Responsible for working under the dentist’s supervision to ensure fluid execution of appointments in a timely manner while providing a positive overall customer experience. This includes proper sterilization of all instruments, sanitation of operatory, passing instruments, positioning of the suction catheter, taking x-rays and general anticipation of the dentist’s needs. Provide a positive customer experience by settling the patient into the treatment chair, answering questions they may have, easing anxieties, administering follow-up instructions and walk-out of appointment. Manage inventory and purchasing of supplies by maintaining strong relationships with vendors, verifying receipt of supplies, and authorizing payments. Developing efficient processes to track expenses, streamline ordering, and adhere to the budget.

Responsible for executing process development and implementation in all areas of the organization. This includes day to day operations of direct customer service and billing. Problem-solving and dispatching changing needs throughout the day to drivers, office personnel, and customers to ensure efficient operations. Facilitate training for office personnel in areas of customer service and collections, assisting with employee interviews, scheduling, and monitoring of overtime. Implementation and training for new routing and billing software, as well as facilitating hands on driver training in tablet technology. Completing daily deposits as well as guaranteeing all tracking and data input are correct to ensure that our company is in compliance with all state, and federal regulations related to sanitation.

Responsible for communicating effectively with all departments to create a centralized hub of activity that leads to an overall organized and efficient operation. This includes scheduling and dispatching work to various employees throughout the day. Routing drivers to insure balance of efficiency and customer service. Assist drivers with problem solving when a stop is in question as well as resolve and prioritize customer inquiries and needs in a fast paced environment. This often requires strong problem solve skills and the ability to manage multiple priorities and demands at one time. Maintain records and correspondence for temporary employees. Order and maintain inventory of safety equipment. Input driver productivity and complete billing. Insure all documentation Is completed accurately for route maintenance and customer records.

Responsible for managing the agency transit system. This includes system development, implementation, and maintenance. Hire & supervise transit staff. This includes reviewing applications, scheduling interviews, conducting pre-employment background checks, reference checks, and drug screening.Supervising staff includes scheduling, monitoring of overtime, and facilitating training for transportation employees. Identify inefficiencies and facilitate strong communication between all areas of the agency to reduce transportation costs. Problem solving and dispatching changing needs throughout the day to drivers, to insure efficiencies. Compose cost analysis and progress reports for executive team members. Complete billing as well as guarantee all tracking, and data input are correct to ensure that our company is in compliance with all agency, state, and federal regulations related to transportation.

Responsible for overseeing a caseload of people with disabilities. This included working with families and people served to ensure goals were met and appropriate services and support were in place for each person on my caseload. Worked with prevocational, medical, and residential support staff to ensure budgeting, medical appointments, activities and necessary supports were being provided. Advocated for people supported to ensure their goals were person centered and in line with their plans for long term success. Worked with community resources to help ensure the success of these goals. Oversaw necessary documentation to comply with state and federal guidelines.

Oversaw a team of direct support professionals in a residential setting to provide supports to people with disabilities. Acted as a liaison between Service Coordinators and support staff to ensure proper supports were being provided to ensure goals were being met. This included completing a daily schedule, mentoring staff, identifying behaviors and conflict resolution. Also completed necessary paperwork in order to meet state and federal guidelines.