Stacey Stoner
Fairburn,GA
Summary
Driven and resourceful administrative professional with 15+ years of experience supporting work of high-achieving EVP, SVP, and CEOs. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.
Overview
23
23
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick
Atlanta, GA
11.2021 - 04.2022
- Establishes FMLA claims, tracks and codes documentation in accordance with internal workflow processes
- Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations
- Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by client
- Communicates decisions and on-going expectations with claimants and clients
- Maintains professional client relationships.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Picker/Packer
Amazon
Newnan, GA
10.2021 - 11.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service
- Checked packing slips and other documentation to appropriately box items requested by clientele
Security Guard
Garda World Security Services
Columbus, OH
05.2021 - 09.2021
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Ensure security, safety, and well-being of all personnel, visitors, and premises
- Provide excellent customer service
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Oversaw entry and exit of up to 500 employees and visitors daily
Executive Administrative Assistant
St. Jude Children's Research Hospital
Memphis, TN
01.2019 - 04.2020
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Promoted team productivity by keeping supplies organized and well- stocked
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and
Case Manager Associate
Aetna Better Health of Ohio
Columbus, OH
12.2014 - 06.2018
- Maintained accurate and complete documentation
- Responded to customer requests for products, services and company information
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Liaised with customers, management and social workers
- Administrative support to Food Service Director by maintaining systems and procedures for ordering, receiving, menu planning and development
- Collaboration with Human Resources, recruiters and hiring managers to generate offer letters, individual safety handbooks, ensuring company policies and assisting in labor scheduling
- Assist in HR duties such as payroll, coordinating pre-employment drug screening, background checks, assist in conducting interviews, and provide tours for ideal candidates and effective communication for staff.
Assistant Food Service Director
Aramark Correctional Services
Pickaway, OH
10.2013 - 10.2022
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Oversaw food preparation and monitored safety protocols
- Purchased food and cultivated strong vendor relationships
- Collaboration with Human Resources, recruiters and hiring managers to generate offer letters, individual safety handbooks, ensuring company policies and assisting in labor schedules.
- Assist in HR duties such as payroll, coordinating pre-employment drug screening, background checks, conducting interviews and provide tours for ideal candidates.
Administrative Assistant/HR Assistant
Regency Hospital
Columbus, OH
01.2012 - 10.2013
- Provide office management and administrative support for Chief Executive Officer, Chief Nursing Officer and Human Resource Coordinator including Hospital Management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Scheduled office meetings and client appointments for staff teams
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Assist in HR duties such as payroll, coordinating pre-employment drug screening, background checks, employment verification and mandatory clinical training
Office Assistant, Customer Service
Marathon Petroleum Company
Columbus, OH
02.2011 - 01.2012
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Assisted in resolving driver issues and facilitating drivers training
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Provided primary customer support to internal and external customers
- Verified accuracy of business records by consistently updating customer information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
Customer Service Representative
Genie Pro Sales Center
Blacklick, OH
08.2004 - 09.2010
- Created and distributed daily sales reports, margin reports, open order reports, accounts receivable, etc.
- Monitored productivity and sales with view to staying within budget and on target for annual sales goals, reported same to corporate
- Performed functioning duties for accounts receivable, payable, recording and processing for warehouse and office expenses.
- Effective liaison between customers and internal departments
- Cross-trained and provided backup support for organizational leadership
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Education
No Degree -
Wright State University
Dayton, OH06.1994
High School Diploma -
Columbus Alternative High School
Columbus, OH06.1990
Skills
- Business Administration
- Work Complaint Handling
- Schedule Management
- Leave of Absence Transitions
- Multi-line phone proficiency
- Clerical
- MS Office
Timeline
Leave of Absence Coordinator
Sedgwick
11.2021 - 04.2022
Picker/Packer
Amazon
10.2021 - 11.2021
Security Guard
Garda World Security Services
05.2021 - 09.2021
Executive Administrative Assistant
St. Jude Children's Research Hospital
01.2019 - 04.2020
Case Manager Associate
Aetna Better Health of Ohio
12.2014 - 06.2018
Assistant Food Service Director
Aramark Correctional Services
10.2013 - 10.2022
Administrative Assistant/HR Assistant
Regency Hospital
01.2012 - 10.2013
Office Assistant, Customer Service
Marathon Petroleum Company
02.2011 - 01.2012
Customer Service Representative
Genie Pro Sales Center
08.2004 - 09.2010
No Degree -
Wright State University
High School Diploma -
Columbus Alternative High School
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